WIZ.AI

WIZ.AI is a leading Generative AI solution provider in Southeast Asia, specializing in enterprise automation and customer experience enhancement. Their platform, powered by AI Large Language Models…

AI AgentsAutomationConversational AICustomer ExperienceEnterpriseGenerative AILLMsSoutheast Asiawiz.ai

WIZ.AI

AI AgentsAutomationConversational AICustomer ExperienceEnterpriseGenerative AILLMsSoutheast Asiawiz.ai

HQSingapore, SG

Team Size163

Open Jobs15

Total Funding$56M

Latest Fundraise7 months ago

Join the Team

Forward Deployed Engineer

On-SiteFederal Territory of Kuala Lumpur, MY

On-Site • Federal Territory of Kuala Lumpur, MY

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What is the role about?

This role focuses on deploying and optimizing WIZ.AI’s LLM-based AI Voice Agent solutions for enterprise customers in Malaysia and Singapore. It combines customer-facing solution consulting, deployment coordination, light technical integration, troubleshooting, and post-launch optimization to help clients successfully launch and improve AI voice agents that meet business and operational goals.

Responsibilities

Support pre-sales activities, including customer discovery, solution discussions, demos, workshops, and PoCs
Work with enterprise customers to understand business cases, operational workflows, and AI Voice Agent deployment opportunities
Follow WIZ.AI’s deployment methodology to support requirement clarification, solution configuration, integration coordination, UAT, go-live readiness, and post-launch optimization
Support integration with enterprise systems such as CRM, CCaaS, APIs, webhooks, knowledge bases, and telephony platforms
Analyze operational data, user feedback, and business metrics to continuously optimize AI Voice Agent performance and deployment effectiveness
Coordinate deployment activities across customers, sales teams, product teams, engineering teams, and external partners
Troubleshoot deployment and operational issues during UAT and production rollout phases
Collect customer feedback and operational insights to improve product capabilities and deployment methodologies
Support regional projects across Malaysia and Singapore when required

Qualifications

Strong AI-native mindset with high openness toward emerging AI technologies
Actively uses LLM and AI tools in daily work or personal workflows with practical depth and frequency
Comfortable learning new tools, technologies, and business domains rapidly using AI-assisted approaches
Strong engineering thinking and product thinking
Familiar with APIs, JSON, webhooks, SaaS deployment, and enterprise integration concepts
Able to read API documentation, test APIs, configure systems, and debug basic integration issues