Role Overview This is not a traditional Customer Success role.

As a Forward Deployed Engineer , you’ll embed directly with customers and own outcomes — not just relationships .

You will actively operate Relixir for customers:\ driving content strategy, identifying opportunities, launching campaigns, and improving AI search visibility.

You are part strategist, part operator, part consultant.

What You’ll Do

• Own end-to-end success for a portfolio of enterprise and mid-market customers
• Embed with customer teams (marketing, growth, SEO) as a trusted operator
• Develop and execute GEO (AI search) and content strategies using Relixir
• Identify keyword gaps, AI visibility opportunities, and competitive insights
• Launch and optimize content across customer CMS environments
• Monitor performance across AI search platforms (ChatGPT, Perplexity, Google AI Overviews)
• Translate insights into actionable strategies that drive traffic, leads, and revenue
• Drive adoption of Relixir across customer teams and workflows
• Identify expansion opportunities and partner with sales to grow accounts
• Capture customer feedback to influence product roadmap
• Build case studies and success stories from real outcomes

What We’re Looking For

• 2–6 years in SEO, growth, content marketing, or customer success
• Strong understanding of SEO, content strategy, or demand generation
• Ability to turn data into actionable insights and execution plans
• Highly proactive — you don’t wait for instructions, you drive outcomes
• Strong communication and stakeholder management skills
• Comfortable working directly with enterprise customers
• Analytical and metrics-driven mindset

Nice to Have

• Experience in B2B SaaS or martech
• Familiarity with SEO tools (Ahrefs, SEMrush, GSC, etc.)
• Experience with content production or CMS platforms
• Exposure to AI search, LLMs, or prompt engineering
• Agency or consulting background

Why Relixir

• Own customer outcomes — not just check-ins
• Work directly with founders and product team
• Be on the frontlines of a new category (AI search / GEO)
• High impact role tied directly to revenue and expansion
• Equity in a high-growth, YC-backed startup
• Build expertise in one of the fastest-growing areas in marketing

Who This Is For This role is for someone who wants to:

• Actually drive results (traffic, pipeline, revenue), not just manage accounts
• Work directly with customers and influence strategy
• Operate at the intersection of AI, content, and growth
• Be early at a company defining a new category

If you want a traditional CSM role focused on check-ins and renewals, this isn’t it.\ If you want to build, operate, and drive impact , this is.