Product: AI platform for structuring logistics data and transportation spend management
Recent funding: $95M Series C (announced April 17, 2026)
Founders: Matt McKinney and Shaosu Liu
Company Overview
Problem Domain
Logistics data fragmentation and transportation spend management
Founded
2021
Industry
Logistics / Supply Chain Software
Funding Track Record
Series C- 2026-04-17
$95M
Round included participation from 8VC, Founders Fund, Index Ventures, and J.P. Morgan Growth Equity Partners.
Investor Signal
“Participation from multiple notable venture and growth investors including Valor Equity Partners, 8VC, Founders Fund, Index Ventures, and J.P. Morgan Growth Equity Partners”
Founders
What we do
Join the Team
Forward Deployed Architect
On-SiteChicago, US
On-Site • Chicago, US
Who you are
The ideal candidate has hands-on experience with cloud architecture, integration methods (APIs, flat files, EDI), and development in Python or JavaScript
A strong problem-solving mindset, ability to triage and resolve technical issues, and a focus on optimizing support processes are essential
Hands-on experience with cloud-based integration development (Python, JavaScript) and modern DevOps practices
Deep familiarity AWS, AZURE, GCP, and Integration platforms
Proven ability to troubleshoot complex integration issues across APIs, flat files, and EDI
Strong organizational skills to manage multiple concurrent support cases and prioritize based on business impact
Excellent communication to liaise between technical teams, clients, and business stakeholders
Proactive, customer-focused mindset with a commitment to operational excellence and continuous improvement
What the job involves
Benefits
Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
401k plan
Unlimited PTO
Generous professional development budget to feed your curiosity
Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership
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We are seeking a technically adept and proactive team member to join our Post-Production Support team as a Technical Support Architect
This role is critical in ensuring the ongoing stability, performance, and continuous improvement of deployed integration solutions between Loop and our clients’ TMS, FPA, WMS, YMS, ERP, and BI systems
Own post-go-live technical support for all deployed integrations, ensuring system uptime, data integrity, and seamless operation between Loop and client systems (TMS, ERP, BI, etc.)
Triage, diagnose, and resolve integration incidents and service requests—acting as the technical escalation point for complex issues reported by clients or internal teams
Monitor integration health using observability tools and dashboards; proactively identify and address performance bottlenecks, data syncing issues, or integration failures
Lead root cause analysis for major incidents; document findings, recommend preventive measures, and implement fixes to reduce recurrence
Develop and maintain runbooks, knowledge base articles, and support documentation to empower Tier 1/Tier 2 teams and improve resolution efficiency
Collaborate with Product and Engineering teams to communicate recurring issues, gaps, or enhancement requests—ensuring client feedback directly informs the product roadmap
Deliver targeted training and enablement for client teams and internal support staff on integration best practices, troubleshooting, and system usage
Manage the technical aspects of minor enhancements and patches post-launch, coordinating testing and release with minimal disruption to client operations
Participate in cross-functional incident management processes; lead technical bridge calls during critical outages and ensure transparent, timely client communication
Track and report key support metrics (e.g., MTTR, incident volume, client satisfaction); use data to identify trends and drive continuous improvement in support delivery
Maintain a strong understanding of industry standards and emerging technologies in logistics, ERP, and integration platforms to recommend relevant upgrades or innovations
Success Measures:
Reduction in incident volume and resolution time for integration-related issues
High client satisfaction scores and low escalation rates
Effective knowledge transfer to Tier 1/Tier 2 support teams
Identification and implementation of process improvements that reduce support costs or enhance system reliability
