Loop

Secure and reliable software/hardware solution for cash management - cash collection, cash pickup, cash delivery, cash in transit.

withloop.co

Loop

Secure and reliable software/hardware solution for cash management - cash collection, cash pickup, cash delivery, cash in transit.

withloop.co

HQRemote

Team SizeUnknown

Open Jobs8

Total Funding-

Latest Fundraise2 years ago

TL;DR

What they do: Financial management platform for end-to-end cash digitization and automation

Product snapshot: Software and hardware solution for cash management (collection, pickup, delivery, cash-in-transit)

Founded: 2019

Headquarters: Karachi, Sindh, Pakistan

Stage: Seed

Investor: Suya Ventures

Company Overview

Problem Domain

Cash management and digitization

Founded

2019

Industry

Financial management / Fintech

Funding Track Record

Seed- 2021-01-01

- 2025-08-09

Investor Signal

“Suya Ventures (listed investor)”

Founders

What we do

TL;DR

Company Overview

Funding Track Record

Founders

What we do

TL;DR

What they do: Financial management platform for end-to-end cash digitization and automation

Product snapshot: Software and hardware solution for cash management (collection, pickup, delivery, cash-in-transit)

Founded: 2019

Headquarters: Karachi, Sindh, Pakistan

Stage: Seed

Investor: Suya Ventures

Company Overview

Problem Domain

Cash management and digitization

Founded

2019

Industry

Financial management / Fintech

Funding Track Record

Seed- 2021-01-01

- 2025-08-09

Investor Signal

“Suya Ventures (listed investor)”

Founders

What we do

Join the Team

Forward Deployed Architect - Support

On-SiteChicago, US

On-Site • Chicago, US

About Loop Loop is on a mission to unlock profits trapped in the supply chain (https://loop.com/article/unlock-profit-trapped-in-your-supply-chain) and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.

Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart work with Loop.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

We are seeking a technically adept and proactive team member to join our Post-Production Support team as a . This role is critical in ensuring the ongoing stability, performance, and continuous improvement of deployed integration solutions between Loop and our clients' TMS, FPA, WMS, YMS, ERP, and BI systems. The ideal candidate has hands-on experience with cloud architecture, integration methods (APIs, flat files, EDI), and development in Python or JavaScript. A strong problem-solving mindset, ability to triage and resolve technical issues, and a focus on optimizing support processes are essential.

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

Mobile Developer

ContractMunich, DE

Contract • Munich, DE

Machine Learning Engineer

ContractRotterdam, NL

Contract • Rotterdam, NL

Frontend Developer

Full-timeBelgrade, RS

Full-time • Belgrade, RS

Data Scientist

Part-timeHamburg, DE

Part-time • Hamburg, DE

Machine Learning Engineer

Full-timeAustin, US

Full-time • Austin, US

Software Engineer

Part-timeManchester, GB

Part-time • Manchester, GB

Own post-go-live technical support for all deployed integrations, ensuring system uptime, data integrity, and seamless operation between Loop and client systems (TMS, ERP, BI, etc.).
Triage, diagnose, and resolve integration incidents and service requests —acting as the technical escalation point for complex issues reported by clients or internal teams.
Monitor integration health using observability tools and dashboards; proactively identify and address performance bottlenecks, data syncing issues, or integration failures.
Lead root cause analysis for major incidents; document findings, recommend preventive measures, and implement fixes to reduce recurrence.
Develop and maintain runbooks, knowledge base articles, and support documentation to empower Tier 1/Tier 2 teams and improve resolution efficiency.
Collaborate with Product and Engineering teams to communicate recurring issues, gaps, or enhancement requests—ensuring client feedback directly informs the product roadmap.
Deliver targeted training and enablement for client teams and internal support staff on integration best practices, troubleshooting, and system usage.
Manage the technical aspects of minor enhancements and patches post-launch, coordinating testing and release with minimal disruption to client operations.
Participate in cross-functional incident management processes ; lead technical bridge calls during critical outages and ensure transparent, timely client communication.
Track and report key support metrics (e.g., MTTR, incident volume, client satisfaction); use data to identify trends and drive continuous improvement in support delivery.
Maintain a strong understanding of industry standards and emerging technologies in logistics, ERP, and integration platforms to recommend relevant upgrades or innovations.

Hands-on experience with cloud-based integration development (Python, JavaScript) and modern DevOps practices.
Deep familiarity AWS, AZURE, GCP, and Integration platforms
Proven ability to troubleshoot complex integration issues across APIs, flat files, and EDI.
Strong organizational skills to manage multiple concurrent support cases and prioritize based on business impact.
Excellent communication to liaise between technical teams, clients, and business stakeholders.
Proactive, customer-focused mindset with a commitment to operational excellence and continuous improvement.