
Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…
What they do: Accuracy-first AI agents that resolve customer support tickets across chat, email and voice
Customers / scale: Handles over 1,000,000 tickets per month for enterprises including Fortune 500 customers
Security & compliance: Built to meet SOC 2, GDPR, ISO 27001 and EU AI Act standards
Recent funding: $3.6M seed announced Jan 2026 (Matrix Partners lead; YC participation)
Customer support automation for mid-market and enterprise B2C companies in fintech, SaaS and marketplaces, including regulated workflows.
2022
AI / Customer Support / CX
$3.6M
Announced participation from Y Combinator and multiple angels
Crunchbase lists a pre-seed round with amount obfuscated
“Backed by Matrix Partners and Y Combinator, with participation from multiple angel investors”
About the Role
Fini is building the future of customer support, AI agents that resolve up to 80% of tickets autonomously, boosting CSAT by 10% and slashing support costs by half. We’re ex-Uber founders, backed by Y Combinator and Matrix. We’re already helping brands like Bitdefender and TrainingPeaks.
Our product is deeply technical and needs smart people to deploy with our customers - someone who can go deep on technical execution and build trusted relationships with customers. You’ll lead onboarding, drive AI agent performance, and become the face of Fini for the enterprise brands you support.
This is a 0 → 1 builder role. You’ll be in the trenches tuning prompts, writing scripts, debugging configs, and shaping the future of AI support from the frontlines with some of the most exciting companies in the world.
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What You’ll Own
Builder: Onboarding & Implementation
Operator: AI Performance & Growth
What We’re Looking For
Bonus Points
What Success Looks Like
A Note on the “Engineer” Title
This is not a software engineering role in the traditional sense, you won’t be pushing product code.
But it is a deeply technical role. You’ll need the grit to debug integrations, the curiosity to build creative prompt flows, and the technical confidence to work closely with engineering and AI teams.
Why join Fini?
Sound like a fit? Send us your LinkedIn and a short note about your favorite technical problem you've solved for a customer. We move fast, so will you.