This is a WFO Role in Bengaluru, KA.

What You'll Need:

• Bachelor's degree in a relevant field or equivalent practical experience.
• Strong problem-solving and logical thinking skills.
• Excellent communication skills, both written and verbal.
• Basic understanding of AI, chatbots, and NLP concepts.
• Familiarity with no-code platforms or visual programming tools.
• Customer-facing experience or aptitude for client interactions.
• Ability to understand and translate business requirements into technical solutions.
• Strong attention to detail and ability to follow complex procedures.

Preferred Qualifications:

• Experience with CRM systems or customer support tools.
• Basic knowledge of programming concepts (any language).
• Familiarity with cloud platforms (AWS, GCP, or Azure).
• Understanding of APIs and how different systems integrate.
• Experience in a customer success or sales engineering role.

What You'll Do:

• Deploy and customize AI agents and system workflows for clients using our internal no-code/script-writing tools.
• Work closely with clients to understand their needs and configure our AI solutions accordingly.
• Troubleshoot and resolve integration issues, ensuring smooth operation of deployed AI systems.
• Collaborate with the product and engineering teams to provide feedback on tool improvements and feature requests.
• Create and maintain documentation for deployment processes and client-specific configurations.
• Provide training and support to clients on how to use and maintain their AI solutions.
• Stay updated on our product offerings and AI industry trends to better serve clients.
• Participate in client meetings to discuss technical aspects of our solutions and assist in pre-sales activities when needed.

Critical Soft Skills:

• Ability to think on your feet, remain calm under pressure, and solve problems in real-time.
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
• Patience, empathy, and genuine desire to help people.
• Adaptability and willingness to learn new tools and technologies quickly.
• Strong organizational skills and ability to manage multiple client projects simultaneously.
• Collaboration: ability to work effectively with both internal teams and clients.

If you don't think you meet all the criteria above but are still interested in the opportunity, please apply! It's impossible for one person to check every box, and we're looking for someone who is willing to grow with us and create impactful work!

Ready to Apply?

Zigment.ai has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hardworking, and, above all, collaborative. If this sounds like a good fit for you, why not say hello?