Title: FLEXCUBE Production Support
Location: Offshore Pakistan - Remote
Duration: 6-month contract with possibility of extension
Job Description:
The objective of this engagement is to provide Level 0 and Level 1 production support services for the Oracle FLEXCUBE Core Banking platform and its integrated ecosystem at Mashreq Bank. The service provider will ensure operational stability, timely resolution of incidents and service requests, support audits, and execution of recurring operational tasks in alignment with Mashreq’s IT governance framework.
Required Skills and Knowledge:
- To be effective in this role, the team need a mix of technical, functional and soft skills.
- Good understanding of banking operations (retail, corporate, Islamic, trade modules in FLEXCUBE) and EOD/BOD processing.
- Technical proficiency in Oracle SQL, Unix/Linux commands, log analysis, and file handling.
- Familiarity with middleware components (e.g., WebLogic, MQ, OHS) and system integrations.
- Working knowledge of ITIL processes (Incident, Problem, Change Management).
- Strong communication, documentation, and stakeholder coordination skills.
- Awareness of audit, compliance, and regulatory standards applicable to banking operations.
- Min exp 1 year relevant
Support Shift Timing
- 24/7 or as agreed operating model with shift handovers.
- Support coverage to align with Mashreq’s business hours and extended hours for EOD/BOD cycles and global market timings.
