Why the role exists

ViaBot offers commercial cleaning services  at the national scale on a daily basis, powered by our in-house technology. Ensuring reliable fleet operation requires engineers who can diagnose issues across software, electrical, and mechanical systems; quickly implement short-term solutions where possible; and track and escalate issues in order to drive the team toward long-term solutions. Fleet Reliability Engineers play a critical role in maintaining uptime while driving long-term improvements to system reliability.

Responsibilities

• Gain a holistic understanding of the robot, spanning the software, electrical, and hardware designs
• Work closely with Operations to remove technical blockers on units across the fleet
• Provide technical support to technicians on the field in collecting data and fixing on-field units
• Support Operations through nighttime on-call technical support (occasionally on weekends) to identify and resolve blockers to nightly operation
• Diagnose and troubleshoot issues with sensors (lidar, IMU, depth cameras, GPS, etc.)
• Escalate and track issues with relevant engineering teams
• Summarize issues across the fleet and present them to the company on a monthly cadence

Qualifications

• Bachelor’s Degree or higher in Computer Science, Robotics, or related field
• 3+ years of prior experience in a similar role
• Linux and command line tools (shell scripting, driver installation, debugging and logging tools)
• ROS1 and Rviz
• C++/Python
• Sensor calibration and debugging (lidar, IMU, depth cameras, GPS, etc.)
• Electromechanical troubleshooting (visual inspection, probing voltage, hands-on methodical testing)
• Root cause analysis (RCA) and fault detection, isolation, and recovery (FDIR), or related troubleshooting methodologies, across software/electrical/mechanical

Preferred qualifications

• Experience in any of these verticals - motion planning, perception, localization or SLAM
• Experience debugging robotics systems built on ROS and Linux
• Prior site/fleet reliability engineering experience
• Field engineering (i.e., field service, robotics technician, etc.) experience

What success in this role looks like

Success in this role means quickly triaging new and ongoing on-field issues, prioritizing immediate fixes for urgent issues, and effecting long-term solutions where possible. It also means documenting these issues with clear steps to reproduce/resolve them, cataloguing and summarizing them to draw attention to high-frequency blockers to operations, and helping hardware and software teams develop solutions that feed back into the product. The ideal candidate is one that owns the technical success of the robots, from fast individual issue resolutions to driving forward long-lasting product changes alongside engineering design teams.