At Gideon, we’re transforming the world of logistics with Trey, our autonomous forklift — already deployed in real operations and backed by a strategic partnership with Toyota. You’ll be at the center of real-world deployment, helping customers go live with advanced robotics in high-impact environments.

We are a passionate team of tech enthusiasts with diverse backgrounds, skills, and experiences, driven by excitement for what we do! Above all, we value teamwork, continuous learning, and a culture of kindness. As we expand into the U.S. market, this is a unique opportunity to be one of the first team members on U.S. territory and play a key role in shaping our presence. There's so much more to discover—hope we’ve sparked your curiosity!

About the role

This role is all about being in the field — running structured tests, identifying issues, working through system setups, and helping bring robots into full operation on-site. You’ll play a key role in bridging product and deployment by combining testing, troubleshooting, and basic software/hardware configuration. If you're not comfortable with frequent travel and working in real-world environments, this role likely isn't the right fit.

You'll be the boots on the ground, making sure our robots perform flawlessly in the real world — where it truly counts.

We are looking for a person who is ready to travel for around 50% of the time to work on sites across different states.

Responsibilities we’ll trust you with:

This role integrates three core disciplines: field deployment engineering, customer support, and product feedback. You'll bridge the gap between hands-on implementation, direct client interaction, and internal product improvement.

Robot Deployment Activities:

• Commission and configure Gideon’s AMR systems: software, hardware, system checks, calibration, and performance validation
• Set up the environment (charging stations, network, and infrastructure)
• Conduct functional testing and log analysis to ensure safe and reliable operation
• Provide on-site customer training, knowledge transfer, and deployment documentation for project handover
• Collaborate with the project manager on required documentation and deliverables
• Surface issues early and ensure robots are ready for go-live
• Travel extensively (up to 60%) for customer site deployments

On-Site Support

• Troubleshoot and resolve system malfunctions, including urgent repairs and replacements
• Offer immediate customer support for critical issues
• Assist remotely (phone, email, ticketing) and resolve minor operational problems

During Off-Site Periods

• Analyze system logs to identify and address suboptimal robot behavior
• Support internal software and hardware testing, providing feedback to improve product reliability
• Maintain and improve technical, deployment, and customer-facing documentation

Your area of expertise:

• A field-first, hands-on mindset — someone who thrives outside the office, in real operational settings
• Willingness and availability to travel frequently, sometimes for extended on-site work
• Experience with robotics, industrial automation, or commissioning hardware/software systems is a plus

Bonus points:

• Experience with autonomous mobile robots, automation, robotics systems and related components
• Interest in learning more about our robotic solutions to correctly identify the problem in the system is a must
• Familiarity with Robot Operating System (ROS)
• Experience with electrical and mechanical tools

If this sounds interesting, click on the link and apply! https://erp.gideon.ai/jobs/field-test-commissioning-engineer-chicago-il-437

We are looking forward to your application!