Intelic

Intelic provides mission autonomy and a unified command-and-control interface that simplifies planning and coordination of unmanned air, land, and sea systems for military operators. Its product…

AIAutonomyCommand and ControlDefenseEuropean SecurityRoboticsSoftwareUnmanned Systemsintelic.ai

Intelic

Intelic provides mission autonomy and a unified command-and-control interface that simplifies planning and coordination of unmanned air, land, and sea systems for military operators. Its product…

AIAutonomyCommand and ControlDefenseEuropean SecurityRoboticsSoftwareUnmanned Systemsintelic.ai

HQAmsterdam

Team Size57

Open Jobs19

Total Funding$2M

Latest Fundraise2 years ago

Join the Team

Field Support Engineer

HybridKyiv, Kyiv City, UA

Hybrid • Kyiv, Kyiv City, UA

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In today's world of constant global security challenges, innovation in defense is no luxury. After years of budget cuts, military personnel need to train and work with inadequate and insufficient equipment. We have an opportunity to change that.

At Intelic, we are a group of highly committed professionals building one of the fastest-growing start-ups headquartered in Amsterdam, with an office in Kyiv. We create advanced software for unmanned systems in the defense sector. As a software company at our core, we build intelligence that gives unmanned platforms the speed, coordination and reliability that critical missions demand. Our technology ensures that decisions are made with accuracy when it matters most.

Responsibilities

Intelic is strengthening its presence in Ukraine by building trusted relationships with key partners and military end users.

To support this mission, we are looking for a Field Support Engineer who will work directly with Ukrainian military stakeholders and partners , ensuring the reliable deployment, integration, and frontline support of Intelic’s solutions in Ukraine. You will enable military end-users and partners to operate effectively by serving as the critical technical link between end users and partners in Ukraine and the development team in the Netherlands.

The role is field-oriented , full-time with a flexible schedule, and requires frequent travel across Ukraine. You will report to the Customer Success Lead and act as a local extension of the Netherlands-based development and customer success teams.

Provide Level 1 technical support to partners and end-users (hardware/software issues, deployment support).
Deploy and integrate Intelic’s solutions on-site (no coding required).
Configure local systems, radios, and networks to ensure smooth integration.
Support onboarding and limited field training of end-users and partners (train-the-trainer model).
Conduct field testing and quality assurance together with military and technical partners.
Document issues, fixes, and field learnings for internal feedback and improvement loops.

What You Will Bring

What Success Looks Like in Your First Year

Intelic’s solutions are reliably deployed and integrated with partners and military end-users in Ukraine.
Technical issues are resolved efficiently in the field, minimizing downtime and operational risk.
End-users and partners are effectively onboarded and supported through train-the-trainer enablement.
Field testing and deployments are executed smoothly in coordination with military and technical partners.
Clear documentation and structured feedback loops continuously improve product quality and deployment practices.
Headquarters receives timely, accurate updates from the field, enabling effective coordination and decision-making.

Why Join Intelic

Talented Team: Collaborate with some of the brightest engineers and defense experts in the Netherlands.
Scale-up Momentum: Join at a pivotal growth stage where you can help shape both the product and the company.
Hands-On Testing: See your work in action through regular real-world field testing.
Meaningful Impact: Contribute to mission-critical technology that directly improves safety and effectiveness in defense operations.
Innovation at the Core: Tackle complex engineering challenges and push the boundaries of autonomy in defense.

What We Offer

At Intelic, you will be part of an ambitious scale-up where teamwork, learning and impact drive everything we do. Growth happens quickly here, giving you the chance to take ownership and shape your career from the start. We build together and back our people with benefits that support life in and out of work.

Full-time position & official employment
On-site work in Kyiv with regular travels
Work on innovative and impactful products
Reservation from mobilization
25 vacation days per year (full-time basis)
Travel reimbursement
Dynamic and engaging work environment
Talented team: collaborate with top engineers and defense experts from the Netherlands

We look forward to receiving your application and getting to know you. If you have any questions, please contact our recruiter Liliia at liliia@intelic.ai.