Company Description
Fluidic Sciences is a UK-based life sciences company headquartered in Royston, Hertfordshire. As the home of Sphere Bio and Fluidity One-M, we provide an end-to-end portfolio designed to support the most complex biological questions. Our technologies enable researchers to move seamlessly from multiplex single-cell screening to in-solution biophysics, reducing assumptions and empowering faster, more confident decision-making.
Role Overview
In this exciting position, you will play a pivotal role in building and supporting Fluidic Sciences’ global Customer Success capability, combining hands-on field service expertise with technical leadership. The role is responsible for providing expert support for the installation, maintenance, troubleshooting, and optimisation of advanced laser based instrumentation. As a recognised technical expert in complex laboratory instrumentation, you will work closely with customers, distributors, support, R&D, and manufacturing teams to deliver technical training, support installations, resolve escalated issues, and ensure optimal system performance and customer satisfaction.
The role requires a strong technical background, ideally at Master’s degree level, experience in a similar service or applications engineering role, with the ability to develop, maintain, and ensure day-to-day compliance and effective use of the platform across global support teams.
Key Responsibilities
Technical & Service Responsibilities
• Install, commission, and qualify laser and other technical systems at customer sites
• Diagnose and resolve hardware, software, optical, and electro-mechanical faults
• Perform preventative and corrective maintenance, laser alignment, calibration, and system optimisation.
Provide remote and on-site technical support to customers and distributors
• Maintain detailed service records, reports, and documentation
Customer & Operational Support
• Act as a technical interface with customers during service visits
• Provide training and technical guidance to customer operators and engineers
• Support system upgrades, retrofits, and field modifications
• Ensure compliance with laser safety standards and site-specific regulations
Collaboration & Continuous Improvement
• Liaise with R&D and engineering teams to feedback field issues and improvement ideas
• Support root cause analysis and implementation of corrective actions
• Contribute to service procedures, documentation, and best practices
Required Qualifications & Experience
Education
• Electrical or Mechanical Engineering background, or equivalent technical experience
• Master’s degree (MSc/MEng) or higher in Physics, Photonics, Optical Engineering, Electrical Engineering, Mechanical Engineering, or a related discipline
• A strong bachelor’s degree with equivalent industry experience may be considered
Experience
• 2+ years’ experience in a service, field service, applications, or systems engineering role ideally with capital scientific equipment
• Proven hands-on experience with laser systems, such as:
o Solid-state, fiber, diode, or ultrafast lasers
o Beam delivery, optics, and alignment
o Motion control, sensors, or automation (desirable)
Personal Attributes
• Strong problem-solving and analytical skills
• Excellent communication and customer-facing abilities
• Ability to work independently in the field
• Well-organized with strong attention to detail
• Willingness to travel domestically and internationally as required
Additional Requirements
• Full driving licence
• Eligibility to work in the relevant country
• Willingness to undertake laser safety and product-specific training
Location
Flexible / Field-based (with travel as required)
