Job Description At Revvity, 'impossible' is inspiration. We fearlessly face tomorrow's unknown for a healthier humankind. Every day, Revvity Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Service Team Member, you will represent the face of Revvity and drive best-in-class customer service, responsiveness, and professionalism.

Responsibilities Include (but Are Not Limited To)

• Installing, maintaining, validating, and repairing Revvity and/or multivendor instrumentation at customer sites with best-in-class service.
• Independently troubleshooting, resolving, and testing technical issues.
• Accountability for assigned company assets to include company vehicle, tools, test equipment, telecommunications equipment, personal service parts inventory, or other company owned assets.
• Completing all administrative tasks to include but not limited to time reporting and assigned training.
• Following documented process and procedures in providing repair and maintenance support.

Support The Customer Relationship

• Acting as primary Service liaison for customer, building a strong relationship ensuring their satisfaction.
• Performing installations and delivering customer training for instrument operation and user maintenance, one on one or in smaller group sessions.
• Understand customer expectations and schedule work accordingly.
• Drive toward zero service recalls and minimal down time of all supported equipment.
• Providing scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers, and all warranty services applicable to Revvity supported products in the field.

Drive Organizational Growth

• Communicating service offerings including training, support, software, laboratory services products and field upgrades.
• Contributing to account profitability through billable labor/travel, parts orders, billable install orders,moves and consumables.
• Demonstrating knowledge of and adherence to the installation, warranty, and service agreement provisions to provide adequate billing information to the customer.
• Enhancing Revvity's product quality by proactively reporting improvement opportunities via the quality notification process.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications

• Associate's degree in Life Sciences, Electronics, Mechanics, Biotechnology or related discipline.
• 3 years of experience in instrument installation, repairs, maintenance.
• Valid driver's license.

Preferred Qualifications

• Self-planning, strong sense of ownership and interpersonal skills
• Willingness and ability for overnight travel.
• Ability to work in fast pace environment, where change is a constant.
• Ability to operate both independently and as part of a team.

The base salary range for this full-time position is $67,500.00 - $84,500.00 . This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered."

What do we offer? We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information. PDN-a0581b71-50a5-443a-b943-8b84e71a86fb