Clear Labs

Clear Labs is a genomics company that fully automates next-generation sequencing (NGS) workflows to provide rapid, accurate diagnostics and genomic surveillance solutions for infectious diseases and food safety. Their flagship products include Clear Dx™, a fully automated WGS and targeted NGS platform for microbial and viral pathogen detection in clinical and public health labs, and Clear Safety™, an NGS platform for food safety testing focusing on Listeria and Salmonella sequencing. The company leverages advanced genomics, data analytics, and software to accelerate pathogen surveillance, reduce errors, and improve decision-making in outbreak detection and food safety management. Clear Labs has secured significant funding, including a $30 million Series D round, and has partnerships with major industry players like Illumina and Oxford Nanopore. Their technology is recognized with certifications such as AOAC and USDA NPIP approval, positioning them as a leader in automated sequencing solutions for public health and food safety markets.

AutomationData AnalyticsFood SafetyGenomicsInfectious Disease DiagnosticsNext-Generation SequencingPathogen SurveillanceWhole Genome Sequencingclearlabs.com

Clear Labs

AutomationData AnalyticsFood SafetyGenomicsInfectious Disease DiagnosticsNext-Generation SequencingPathogen SurveillanceWhole Genome Sequencingclearlabs.com

HQSan Carlos, US

Team Size84

Open Jobs1

Total Funding$156M

Latest Fundraiselast year

Join the Team

Field Service Engineer I/II (San Francisco Bay Area)

On-SiteSan Carlos, CA, US

On-Site • San Carlos, CA, US

Clear Labs (CL) harnesses the power of next-generation sequencing (NGS) to simplify complex diagnostics for clinical and applied markets. By creating a fully automated platform that brings together DNA sequencing, robotics, and cloud-based analytics, Clear Labs democratizes genomics applications to deliver better clarity. Clear Labs' turnkey platform accelerates outcomes and improves accuracy from food-borne pathogens to infectious diseases. The Field Service Engineer reports to the Senior Technical Support Manager and works closely with all members of the Clear Labs Client Care Team. This person is responsible for supporting both the in-house and field-installed robotic systems. This includes both proactive and reactive activities as needed. They may also be assigned to support strategic projects for various Clear Labs teams as needed to support the company's goals and objectives. This candidate should possess strong technical skills as well as the ability to operate independently and with minimal supervision. In support of the Clear Labs objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize Clear Labs' commercial success. They must be a team player with customer relationship-building skills, who is hard-working, smart, and loves to win.

This role will primarily support all robotic systems installed at the Clear Labs headquarters (HQ) and at customer sites around the West Coast region. These activities include, but are not limited to:

Preventative maintenance activities and emergency repairs
Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Clear Labs teams
Maintain records of customer site visits and detailed service reports of work performed
Provide feedback to internal teams to address failure points and make system reliability improvements
Provide support for special projects to help improve the overall success of CL. This includes working with other departments and stakeholders. This may require him/her to learn new systems and process functionality with the support of CL to identify, communicate, and incorporate enhancements into the project(s)

Requirements

Bachelor's degree in a related field of study strongly preferred
Willingness to travel with little to no advance notice as needed to support customer operations. This is expected to be up to 50% travel per month
Hands-on field service experience, preferably in the biotech/life science/robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions

Benefits Salary range:

FSE I: $75,000 - $95,000
FSE II: $90,000 - $120,000
Will be based on experience and qualification
Medical, dental, and vision insurance
Employer-Sponsored Basic Life/AD&D, Long Term Disability
Employee Assistance Program (EAP)
Flexible Time Off
Early-Stage Stock Option Plan
Lunch stipend for days at headquarters

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Support the Client Care team as needed to maximize equipment uptime and responsiveness

Support logistics activities as needed to ensure proper products and finished goods ship on time, as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptime

Present a professional image at all times to customers, clients, and other vendors

Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components

Current or previous expertise and experience with servicing Hamilton liquid handlers strongly preferred. Having Hamilton service training certification will be a plus

Excellent communication skills and ability to manage customer expectations while providing outstanding customer service

Working knowledge of all technical support activities designed to achieve a world-class customer experience

Ability to lift, carry, push, pull or otherwise move up to 80 lbs. on an infrequent basis

Must be currently authorized to work in the US. We do not budget for any immigration sponsorship at this time

Reimbursement of a monthly personal phone bill for business use, up to $100 per month

Subject to Clear Labs Travel and Expense Policy and procedures