Field Service Engineer (Field Remote - MA) | TalentAlly · Teeming.ai
TalentAlly
TalentAlly is a recruitment platform that connects diverse talent with inclusive employers, focusing on enhancing workplace diversity and inclusion. The company offers job postings, recruitment solutions, and organizes job fairs to facilitate employment opportunities for underrepresented groups. With a recent investment of $1.3 million in artificial intelligence, TalentAlly aims to improve job matching efficiency and expand its reach to diverse communities. Their business model includes premium job postings and partnerships with various organizations to enhance recruitment efforts.
TalentAlly is a recruitment platform that connects diverse talent with inclusive employers, focusing on enhancing workplace diversity and inclusion. The company offers job postings, recruitment solutions, and organizes job fairs to facilitate employment opportunities for underrepresented groups. With a recent investment of $1.3 million in artificial intelligence, TalentAlly aims to improve job matching efficiency and expand its reach to diverse communities. Their business model includes premium job postings and partnerships with various organizations to enhance recruitment efforts.
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ResponsibilitiesLocation
Boston, MassachusettsUS
Job ID
REQ-056630
The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
Location
: Remote Field role servicing customers located in CT, VT, ME, MA, NH and RI. Travel M-F within New England territory.
Job Responsibilities
Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators.
Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time
Critical Skills
Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
Technical critical thinking skills and attention to detail.
Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
Aptitude for technical and practical matters.
MS Office skills: Outlook, PowerPoint, Word.
Excellent team player with a customer satisfaction focus.
Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards.
Basic Qualification
BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR
Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR
High School Diploma plus 7+ years direct experience with repair of laboratory equipment
Preferred Qualifications
Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
Vendor issued certification on relevant laboratory equipment
Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).
Valid driver's license and safe motor vehicle operation.
Working Environment
The annualcompensation range for this full-time position is $65,000.00-85,000.00 USD Annual. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
PDN-a0e6f448-4d76-4d94-9348-ef9db842af25
Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process.
Attend higher level certification through participation in company sponsored training & development offerings
Complete all administrative tasks, including but not limited to time reporting and assigned training.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time.
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
