You’ll be joining a mission-driven company pushing the boundaries of advanced manufacturing, with a direct impact on customer success and product performance. As the face of Firestorm Labs in the field, you’ll ensure exceptional technical support and customer satisfaction. We're looking for someone who’s equally comfortable with hands-on troubleshooting, clear technical communication, and supporting cross-functional teams like engineering, and operations.

What You’ll Do

• Install, commission, maintain, and repair 3D printers and related equipment at customer sites
• Perform preventative maintenance (PM), diagnostics, hardware repairs, calibrations, and software/firmware updates
• Perform preventive maintenance, diagnostics and repairs on 3D printing systems and supporting infrastructure, including HVAC and compressed air systems
• Assemble, test, and calibrate mechanical, electrical, and pneumatic
• Troubleshoot and resolve technical issues using tools such as multimeters, oscilloscopes, calipers, and wiring diagrams
• Train customers, end users, and partners on safe and effective equipment use and maintenance best practices
• Collaborate with engineering on escalated issues and provide field feedback to drive product improvements
• Support cross-functional stakeholders and operations teams with technical insights during customer interactions and lifecycle management
• Develop or refine technical service procedures and documentation
• Maintain accurate service records, including repairs, parts usage, and customer interactions
• Manage escalations from the team and customers, providing timely resolution and support.
• Develop and maintain workflows and release environments in collaborative platforms (e.g., SharePoint, ARENA, Jira).
• Partner with customers to deeply understand their needs, engineering challenges, and problem sets.
• Follow all safety, security, lab, and manufacturing protocols

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, Mechatronics, or related field; may substitute equivalent hands-on experience in lieu of a degree
• Minimum 5 years operating, maintaining, or repairing complex machinery in lab or manufacturing environments
• Minimum 3 years of hands-on experience in field service, technical support, or machine repair roles
• U.S. Citizenship required due to ITAR regulations & the ability to obtain and maintain a Department of Defense (DoD) security clearance
• Strong troubleshooting skills in mechanical, electrical, or pneumatic systems (mastery in at least one area preferred)
• Proficiency with diagnostic tools (e.g., multimeters, oscilloscopes, calibration devices)
• Excellent collaboration skills with the ability to work effectively across engineering and field operations teams
• Proficient technical writing skills for documenting systems, procedures, and troubleshooting guides
• Strong organizational skills and ability to work independently in dynamic environments
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Preferred Qualifications

• Experience servicing 3D printers, specifically HP Multi Jet Fusion (MJF) series
• Familiarity with additive manufacturing technologies (FDM, SLS, SLA)
• Experience servicing industrial, semiconductor, optics, or precision manufacturing equipment
• Proven ability to service, troubleshoot, and repair HVAC and compressed air systems in industrial or manufacturing environments
• Knowledge of 3D printing materials (thermoplastics, photopolymers, metals, ceramics)
• Basic CAD experience and ability to interpret technical drawings
• Understanding of enterprise networks, OS management, and printer IT integration
• Experience with service management tools and platforms
• Military service or startup experience is a plus

Work Environment

• Based at our Headquarters in San Diego, CA
• This role requires an on-site presence
• Valid driver’s license with a clean driving record to support offsite deployments
• Must be able to lift up to 30 lbs. and wear appropriate PPE as required- Willingness to travel up to 50% domestically and internationally for field operations, integration events, customer support and testing

This position typically operates in a standard office setting and manufacturing environment. This role requires use of standard office equipment and may involve exposure to loud noise, heat, cold, dust, or chemicals (with PPE). This position may have exposure to outdoor weather conditions, noise, and non-climate-controlled environments. May require the use of personal protective equipment (PPE) depending on the environment. This is a fast-paced work environment and requires cross departmental collaboration with independent and team-based responsibilities.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Ability to sit, stand, bend, reach, climb, and move about regularly throughout the day. Must have manual dexterity to operate standard machine equipment as well as standard office equipment. Must be physically capable of tolerating loud noise, heat, cold, dust, or chemicals (with PPE).

Compensation US Salary Range: $90,000 - $125,000 USD

The posted salary range reflects an estimate based on a variety of compensation factors, including but not limited to relevant experience, education, certifications, specialized skills, geographic location, and business needs. Actual compensation may vary, and this range is subject to change as our compensation structure or market conditions evolve. Benefits & Perks Our culture fosters collaboration, respect, and trust, empowering passionate people to do their best work. We offer a competitive salary, comprehensive benefits, and opportunities for career growth. In addition to an opportunity to take part in an innovative, collaborative and fast-growing business with a highly motivated and skilled team, we also take pride in taking care of our employees. Here are just a few ways that we show our appreciation:

• We offer comprehensive medical, dental, and visions plans
• 401(k) Retirement Savings Plan to invest in your long-term retirement goals
• Equity grants for new hires
• Unlimited PTO
• Extremely generous company holiday calendar, including a holiday hiatus in November, & December.
• Generous Parental Leave
• Lifestyle Spending Account
• FSA
• DCFSA
• HSA
• Hospital Indemnity insurance
• Critical Illness insurance
• Accident insurance
• Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.
• Mental Health Resources: We provide free mental health resources 24/7 including therapy and more. Additional work-life services, such as free legal and financial support, are available to you as well.

Export Control Compliance To conform to U.S. government export control regulations, including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or otherwise eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Equal Opportunity Statement Firestorm is an equal opportunity employer, committed to creating a diverse and inclusive workplace, and upholding equitable hiring practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process. Firestorm is committed to fostering an inclusive and accessible work environment. If you require accommodations or assistance during the application process, please don’t hesitate to reach out to us at careers@launchfirestorm.com so we can provide the support you need.

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