Company Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. This role is based in Omaha. We are looking for an Executive and Crisis Comms Manager with experience across corporate reputation and community development for a full-time position. This individual will join our Member and Customer Success team, working with cross-functional partners to identify and respond to escalations involving executive tags and mentions on LinkedIn and external social networks in addition to activating the company's strategic response and crisis process for potentially brand damaging and media sensitive issues. This is a newly created position with tremendous opportunities for learning and growth, reporting to the Senior Manager of Executive Escalations. We’re looking for someone who thrives working across multiple teams to solve complex issues. They’ll be passionate about driving member and customer resolutions while surfacing timely signal to our Trust and Product partners. They should also have a strong understanding of the social environment, escalations, and managing issues on behalf of executive leadership. At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to the LinkedIn Omaha office, depending on what’s best for you and when it is important for your team to be together. Responsibilities:

Qualifications Basic Qualifications:

• 5+ years of experience in customer support leadership escalations and crisis management in a customer support setting, with a heavy focus on communications utilizing multiple communication channels (email, chat and phone)
• Strong executive communication skills

Preferred Qualifications:

• Excellent written and verbal communication skills with ability to concisely and effectively address questions while providing subject matter expertise on escalated issues
• Strong strategic and tactical working knowledge of social media and how it can be leveraged to drive results, including de-escalating members and recovering trust.
• Experience working on escalations on behalf of executives or senior leaders.
• Strong results orientation in a dynamic, high-growth, fast paced environment with proven track record of delivering outcomes with tight deadlines and cross-functional dependencies.
• Quick learner and self-starter who has the ability to solve problems collaboratively across numerous teams.

Suggested Skills:

• Customer Support
• Executive Escalations
• Stakeholder Management

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $80.000-$130,000 . Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Additional Information Equal Opportunity Statement We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

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