
Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. With more than 1 billion members worldwide, including executives from every Fortune 500 company, LinkedIn is the world's largest professional network. The company has a diversified business model with revenue coming from Talent Solutions, Marketing Solutions, Sales Solutions and Premium Subscriptions products. Headquartered in Silicon Valley, LinkedIn has offices across the globe..

Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. With more than 1 billion members worldwide, including executives from every Fortune 500 company, LinkedIn is the world's largest professional network. The company has a diversified business model with revenue coming from Talent Solutions, Marketing Solutions, Sales Solutions and Premium Subscriptions products. Headquartered in Silicon Valley, LinkedIn has offices across the globe..
Founded: 2003 (launched May 2003; company formed Dec 2002)
Headquarters: Sunnyvale, California
Members: Over 1 billion
Employee count: Approximately 26,000 (source snapshot)
Revenue streams: Talent Solutions, Marketing Solutions, Sales Solutions, Premium Subscriptions
Professional networking, recruiting, sales enablement, and professional learning.
2003
Software Development
$12.8M
Reported previously rumored $12.8M round
$53M
Investors included Sequoia, Greylock, Bessemer and Bain Capital Ventures; reported ~ $1B valuation
$22.7M
Follow-on infusion from strategic investors including SAP, Goldman Sachs, and McGraw‑Hill
“Sequoia Capital, Greylock Partners, Bessemer Venture Partners, Bain Capital Ventures and strategic investors (SAP, Goldman Sachs, McGraw‑Hill) participated in private rounds prior to IPO.”
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Company Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Member and Customer Success (MCS) is a global organization providing customer and technical support to LinkedIn’s free members, subscribers, and enterprise customers around the world. Our support representatives operate in 20+ languages and are based across the US, EMEA, and APAC regions.
The Executive Escalation Case Manager II serves as a central point of contact for managing and responding to high-priority, escalated member and customer issues via phone and email. This individual will play a critical role in delivering best-in-class service, supporting all business groups within MCS, and becoming a subject matter expert in key areas. They will proactively identify process gaps, enhance the member experience, and drive efficiency across the organization.
Key Responsibilities
Qualifications Basic Qualifications
Preferred Qualifications
Suggested Skills
Additional Information Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.