Role: Epic Wisdom Applications Analyst

Client: Delta Dental

Location: Onsite requirement has changed to being onsite in Oakland at a minimum of 3, sometimes 5 days a week for the first 3 months. After that it will be the normal hybrid schedule, 2-3 days per week.

Work Authorization: U.S. Citizens ONLY due to legal or government contract requirements.

We are seeking a skilled and experienced Application Analyst with expertise in Epic Wisdom to join our dynamic team. This Epic Applications Analyst plays a critical role in the implementation and installation of Epic applications, module upgrades, new components and modifications. This position is responsible for workflow configurations, go-live support, and on-going client support. You are also responsible for configuring application settings and validating configurations. This position is a expert role in Epic Practice Management system products. As an Application Analyst, you will collaborate with cross-functional teams, analyze business processes, and implement solutions to enhance the efficiency and effectiveness of our Epic Wisdom applications.

Qualifications:

• Bachelors degree in information technology, Computer Science, or related field.
• Minimum of 5+ years of experience as an Application Analyst, with a focus on Epic Wisdom.
• Epic Wisdom certification REQUIRED (EPIC AMBULATORY CERT + Wisdom Project Experience with a path to certify.)
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with healthcare information systems in a clinical setting is a plus.

Key Competencies

• Leading, coordinating, and facilitating effective meetings
• Strong communication skills
• User focused design and data visualization skills
• Proficiency and demonstrated experience with analytics tools
• Familiarity with Epic applications
• Understanding of system build, end user workflows, and patterns of use

Responsibilities:

Epic Wisdom Implementation:

• Lead the end-to-end setup and implementation of the Epic Wisdom system, ensuring alignment with organizational goals and industry best practices.
• Collaborate closely with project stakeholders, including clinical staff, IT professionals, and business analysts, to gather requirements and customize the system accordingly.
• Familiarity with dental practices workflows particularly interaction of clinical users with scheduling and billing team, patient experiences within the organization

Configuration and Customization:

• Configure Epic Wisdom modules to meet the specific needs and workflows of our healthcare organization.
• Implement customizations and enhancements to optimize system performance and usability.
• Training and Knowledge Transfer:
• Develop and deliver comprehensive training programs for end-users, ensuring a smooth transition to the new Epic Wisdom system.
• Facilitate knowledge transfer sessions to internal teams, empowering them to effectively manage and maintain the system post-implementation.

Collaboration and Communication:

• Work closely with the IT team to integrate Epic Wisdom with existing infrastructure and other healthcare information systems.
• Provide regular updates on implementation progress, addressing challenges and ensuring effective
• Epic Wisdom System Support:
• Provide day-to-day support for the Epic Wisdom application, addressing end-user issues, troubleshooting problems, and ensuring system stability.
• Collaborate with technical teams to resolve any infrastructure-related issues affecting the Epic Wisdom system.

System Optimization:

• Analyze and evaluate existing Epic Wisdom workflows, identifying areas for improvement and optimization.
• Work closely with end-users and stakeholders to understand their requirements and implement enhancements to streamline processes.

Implementation and Upgrades:

• Participate in the planning and execution of Epic Wisdom system upgrades, ensuring a smooth transition and minimal disruption to operations.
• Collaborate with the IT team to implement new modules and features within the Epic Wisdom application.

Training and Documentation:

• Develop and deliver training programs for end-users on Epic Wisdom functionalities and best practices.
• Create and maintain comprehensive documentation for Epic Wisdom configurations, workflows, and customizations.

Collaboration and Communication:

• Collaborate with other IT professionals, clinical staff, and business analysts to gather requirements and translate them into actionable plans for the Epic Wisdom system.
• Communicate effectively with all stakeholders, providing updates on project statuses, issue resolutions, and system improvements.