Company Description

Zof AI delivers cutting-edge software reliability infrastructure designed for modern engineering teams. By leveraging autonomous testing, runtime system understanding, and system graph intelligence, the platform ensures continuous software reliability amid the dynamic nature of AI-driven development and distributed architectures. Zof AI continuously monitors software performance, detects unusual behaviors, and orchestrates corrective workflows to maintain operational reliability in real time. Organizations retain control by defining intent, policies, and approval while Zof AI automates validation and reliability processes. Headquartered in the San Francisco Bay Area, Zof AI is committed to enabling organizations to achieve software reliability at the pace of modern development.

Role Description

This is a full-time, on-site role located in the San Francisco Bay Area for an Enterprise Support Engineer. The responsibilities include diagnosing and troubleshooting technical issues, providing technical and customer support, and assisting users with resolving system-related challenges. The engineer will collaborate with teams to escalate and resolve complex concerns while ensuring efficient, high-quality service to enhance customer experiences.

Qualifications

• Strong skills in Troubleshooting and resolving technical issues
• Experience in Technical Support and providing operational assistance
• Proficiency in Customer Support and delivering exceptional Customer Service
• Knowledge of various Operating Systems and their configurations
• Effective communication and problem-solving abilities
• Prior experience working in technical or enterprise support is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field preferred