You’ll own enterprise-scale implementations end-to-end: from pre-sale discovery and business case alignment to go-live and expansion. You’ll act as both a trusted technical advisor and a project lead, working closely with senior customer stakeholders and cross-functional teams at Tennr to ensure lasting success.

This role sits within a high-performance implementation pod and directly influences Tennr’s go-to-market and product strategy.

Responsibilities

• Lead end-to-end enterprise implementations, from discovery to post-go-live
• Align cross-functional teams and manage project delivery, risks, and change
• Conduct operational audits to identify workflow gaps and automation opportunities
• Design scalable, configurable solutions using Tennr’s platform and APIs
• Reimagine processes with automation best practices, not just replicate legacy systems
• Collaborate with Product, Engineering, and Sales to shape solutions and delivery scope
• Maintain documentation, enable knowledge transfer, and improve internal delivery tools
• Support sales strategy, mentor junior team members, and influence product roadmap

Qualifications

• 3+ years of experience in enterprise SaaS delivery or solution design
• A degree or minor in Computer Science, Engineering, or a related technical field is strongly preferred
• Strong understanding of APIs, systems integration, and technical architecture
• Proven ability to lead complex technical engagements with large enterprise customers
• Skilled at communicating technical concepts to both executive and technical audiences
• Experience navigating complex org structures and aligning cross-functional stakeholders
• Strong problem-solving skills with a focus on strategic, scalable solutions
• Business acumen and domain fluency — ideally in healthcare or similarly complex industries
• Comfortable with ambiguity and fast-paced, unstructured environments
• Demonstrated ability to mentor others and contribute to team-wide best practices
• High ownership mindset and urgency — proactive, resourceful, and impact-driven

Nice to Haves

• Familiarity with workflow automation, RPA, or enterprise integration platforms (e.g., MuleSoft, Workato)
• Background in consulting, solution architecture, or technical customer success
• Experience in startup environments or scaling delivery functions

Why Tennr?

• Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.
• Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure
• Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.
• Build Relationships: collaborate and connect with like-minded, driven individuals in our Chelsea office 4 days/week (preferred)
• Free lunch! Plus a pantry full of snacks.

Benefits

• New, spacious Chelsea office
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Competitive parental leave

Compensation Range: $150K - $175K