And will represent the company on the customer side and voicing customers' needs internally, ensuring customer expectations are met.

Reporting to the Director of CSM, you will:

• Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
• Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers), by providing the customer with best practices on how to use the products.
• Represent the voice of the customer and be part of the product development roadmap.
• Partner with Sales and Product Teams on upsell, cross-sell, and expansion opportunities.
• Leverage your product knowledge and experience to ensure customers receive the utmost value of Orca-Ai products.

Ideally you have:

• Native English speaker with excellent written and verbal skills
• Minimum of 4 years’ experience in Enterprise Customer Success, preferably in Maritime industry/ SAAS company/ B2B software/ cybersecurity/or equivalent roles.
• Technical knowledge and skills related to software solutions (SaaS environment) AI & Computer vision
• Exceptional interpersonal skills
• High prioritization skills and process orientation - accountability and personal organization are essential.
• Thrive in a fast-paced dynamic and ever-changing environment.
• A team player and great communicator, comfortable working with multiple interfaces simultaneously
• Bachelor’s degree.
• background in Maritime, B2B enterprises - Advantage