
Optimal Dynamics is a decision automation company revolutionizing the transportation industry by leveraging proprietary Artificial Decision Intelligence to automate and optimize critical decisions…

Optimal Dynamics is a decision automation company revolutionizing the transportation industry by leveraging proprietary Artificial Decision Intelligence to automate and optimize critical decisions…
What they do: Decision automation / Artificial Decision Intelligence platform for truckload carriers (planning, bid analysis, dispatch, network simulation)
Founded: 2017 (commercial launch 2020)
Headquarters: New York, NY
Recent funding: Series C $40M (May 12, 2025)
Total funding reported: ≈ $95.8M
Truck transportation logistics and freight operations optimization
2017
Truck Transportation
18.4M
Reported Series A in May 2021
40M
Announced Series C to scale the decision layer of logistics
“Backed by institutional and strategic investors including Koch Disruptive Technologies, Bessemer Venture Partners, The Westly Group, and Activate Capital”
About Our Company Built on over four decades of pioneering research at Princeton University, our platform represents the leading edge of innovation in freight and transportation planning. We help customers unlock double-digit revenue gains and drive smarter, data-driven operations at scale.
With the recent close of our Series C funding round led by Koch Disruptive Technologies, we’re entering an exciting new phase of growth. Today, Optimal Dynamics is a high-growth company of ~70 employees, backed by top-tier investors including Bessemer Venture Partners, The Westly Group, Activate Capital, and Koch.
We're on a mission to redefine the way logistics decisions are made—and we’re just getting started.
We are a team of bright, kind, and solution-oriented people focused on creating value for our customers. We can solve problems individually, but understand that the best solutions are found when the team brainstorms ideas together. We are excited about balancing the need to deploy new solutions quickly and designing solutions that are secured, reliable, maintainable, and scalable for the long run.
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About The Role We are seeking a seasoned operations-focused professional with deep expertise in the transportation and logistics industry to join our Customer Success team supporting the entire customer lifecycle, from new customer onboarding to ongoing customer usage and experience. Our Sr. Customer Success Manager plays a critical role in supporting new customer deployments of our SaaS platform, serving as a trusted partner building relationships and championing change across client operations teams as they integrate our platform into their day-to-day workflows and continuously derive value from our solution
This role sits at the intersection of operations, change management, and client relations. Working closely with a team of project managers and technical integration engineers, you’ll partner directly with customer stakeholders to drive adoption, operational alignment, and sustained organizational change. You will collaborate both remotely and get out on the road up to 50% of the time. If you are eager to champion operational change utilizing technology to transform trucking operations while remaining deeply connected to the industry, this could be the role for you.
Key Qualifications
Key Responsibilities
Bonus Points/Nice To Haves
Pay Range
$130,000—$160,000 USD
Benefits
Optimal Dynamics is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law. Optimal Dynamics is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to careers@optimaldynamics.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.