About Us We're Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organizations to achieve extraordinary results.

Our enterprise platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.
• We provide complete operational visibility today and the tools to confidently predict tomorrow.
• We empower firms to be where top talent wants to work and where top clients want to buy from.

Recognised as Scotland's fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years, we've consistently proven our ability to innovate and deliver real impact—and we're always looking for like-minded people to join us.

At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you're ready to join a fast-growing, high-impact company that's reimagining resource management, then let's talk.

About The Role The CSM will manage a portfolio of complex accounts that require strong relationship management and a consultative approach. Our focus is on user adoption and driving value via feature usage and optimisation. From onboarding to renewal, you will own the customer journey and the commercial relationship, working as their strategic advisor to ensure they're getting maximum ROI from Dayshape. This will be our first Singapore based CSM to help service our growing strategic accounts in the APAC region.

What You'll Do

About You

Bonus points if you have

• Experience working with Professional Services or Public Accounting customers
• Experience working with, implementing or supporting HR/ERP systems such as SAP, Workday etc.
• Experience selling software and/or SaaS
• Demonstrable experience improving customer treatment strategies, internal cross-functional alignment, and Customer Success business processes at a high-growth firm

What You'll Get

• Base salary 100,000 SGD - 120,000 SGD dependent on experience
• Annual performance-based incentive compensation element
• 20 days holiday plus public holidays
• Regular All Hands meeting for inspiration and over-communication
• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes!
• Genuinely nice, smart people to work with, who are excited about growing our company
• Please speak to us about the full list of benefits for this role

Working Details This is a full-time role (44 hours as per Singapore law). This role will typically be 09:00 - 18:00 from Monday to Friday, though we can be flexible around this, just let us know. You will be working with a team across multiple time zones, so you must be comfortable with this.

We're looking for someone based remotely in Singapore.

Join the team! Equality of opportunity is more than just a responsibility: we believe it's a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.

This is your opportunity to really influence how we get things done as we achieve our ambitions as part of the overall growth strategy. This will be a key role to support our expanding book of business in the APAC region. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set.

Please note this role may be subject to background checks. We unfortunately can't offer sponsorship for this role, so you must be a Singapore national or have full citizenship to apply.