Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…
What they do: AI Agent Management Platform for automating contact centers (voice + digital) using conversational AI
Founding: Founded circa 2017–2018 in Berlin by Malte Kosub and Stefan Ostwald
Recent funding signal: Announced a $350M Series D led by General Catalyst (company disclosure)
Customers / Verticals: Targets large B2C customers in insurance, travel, retail and telecom
Company Overview
Problem Domain
Contact-center automation and customer service using conversational AI
Founded
2018
Industry
Software Development
Funding Track Record
Series A- March 2023
€20M (~$21M)
Series B- April 2024
$66M
Series D
$350M
Company press release announced Series D and reported valuation
Investor Signal
“Led by General Catalyst in Series D with participation from existing investors including EQT Ventures, Altimeter Capital, Durable Capital Partners and Mosaic Ventures”
Founders
What we do
Join the Team
Engineering Manager
On-SiteBerlin, DE
On-Site • Berlin, DE
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Who you are
Experience supporting SRE, DevOps, or platform teams with focus on reliability and collaboration
Understanding of SRE principles: SLI/SLOs, error budgets, and toil reduction
Hands-on experience with our observability stack (Datadog for metrics/APM, ELK for sensitive logs) and production systems at scale
Deep empathy for developer workflows and creating sustainable on-call processes that support work-life balance
Familiarity with Infrastructure as Code using Terraform and container orchestration with Kubernetes
Experience with CI/CD platforms (GitHub Actions, ArgoCD) and integrating reliability into deployment pipelines
Understanding of Azure cloud services and preparing organizations for multi-cloud transformations
Warm communication skills for incident support, postmortem facilitation, and cross-team collaboration
Experience with authentication systems (e.g. Okta, EntraID) and their role in system reliability
Commitment to building inclusive teams that balance operational care with innovation and wellbeing
Appreciation for AI-assisted tools in improving operational efficiency and reducing toil
Background with databases (MySQL, Redis, MongoDB) and their reliability considerations is valued
Experience with multi-cloud architectures and distributed systems is warmly welcomed
What the job involves
The application process
Recruiter video call → Meet your manager → Technical Interview + Technical Leadership Interview → Bar Raiser Interview
Benefits
Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
Competitive salary
Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
Flexible working hours and possibility to take additional vacation days
A great company culture with regular team events, games night or other social activities
And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Startup jobs. A lot of them.
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As an Engineering Manager for Site Reliability Engineering & Developer Experience (f/m/d) at Parloa, you will nurture and support a collaborative team that ensures the reliability, scalability, and performance of our products while empowering engineers with thoughtful tools and workflows.
Your mission is to cultivate and grow SRE practices that enable our architectural transformation and ensuring our systems meet availability targets. You'll foster a caring culture where reliability is a shared responsibility and where automation helps reduce toil, empowering engineers to focus on meaningful work
Build and nurture a supportive team that harmonizes SRE excellence with developer experience
Collaborate to establish SRE practices: SLI/SLOs, error budgets, and trust-based postmortems using Datadog metrics
Support sustainable incident response, on-call processes, and automation using GitHub Actions and Terraform to improve MTTR
Partner with engineers and engineering teams to integrate reliability practices into CI/CD pipelines (ArgoCD, GitHub Actions) while supporting developer wellbeing
Foster adoption of reliability best practices across our Kubernetes-based infrastructure through mentorship and collaboration
Guide teams in leveraging our Azure cloud platform effectively while preparing for multi-cloud architectures
Support the thoughtful adoption of AI tools (Cursor, GitHub Copilot) for operational efficiency
