Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
What: AI Agent Management Platform (voice & chat) for enterprise contact centers
Founded: 2018 (Berlin)
Founders: Malte Kosub and Stefan Ostwald
Recent funding: $350M Series D (Jan 2026) — reported $3B valuation
Headquarters / offices: Berlin; offices in Munich and New York
Company Overview
Problem Domain
Enterprise customer service automation / contact center AI
Founded
2018
Industry
Software Development
Funding Track Record
Series A- Mar 30, 2023
€20M (~$21.7M)
Reported Series A in March 2023
Series B- Apr 24, 2024
$66M
Series B led by Altimeter Capital
Series C- May 6, 2025
$120M
Reported Series C announced May 6, 2025
Series D- Jan 15, 2026
$350M
Reported Series D valuing company at $3 billion
Investor Signal
“Backed by global venture firms including General Catalyst, Durable Capital, Altimeter Capital, EQT Ventures, Mosaic Ventures, Senovo, Newion and La Famiglia Growth”
Founders
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Join the Team
Engineering Manager
On-SiteBerlin, DE
On-Site • Berlin, DE
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Technical Writer
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Software Engineer
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Software Engineer
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Data Scientist
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Experience supporting SRE, DevOps, or platform teams with focus on reliability and collaboration
Understanding of SRE principles: SLI/SLOs, error budgets, and toil reduction
Hands-on experience with our observability stack (Datadog for metrics/APM, ELK for sensitive logs) and production systems at scale
Deep empathy for developer workflows and creating sustainable on-call processes that support work-life balance
Familiarity with Infrastructure as Code using Terraform and container orchestration with Kubernetes
Experience with CI/CD platforms (GitHub Actions, ArgoCD) and integrating reliability into deployment pipelines
Understanding of Azure cloud services and preparing organizations for multi-cloud transformations
Warm communication skills for incident support, postmortem facilitation, and cross-team collaboration
Experience with authentication systems (e.g. Okta, EntraID) and their role in system reliability
Commitment to building inclusive teams that balance operational care with innovation and wellbeing
Appreciation for AI-assisted tools in improving operational efficiency and reducing toil
Background with databases (MySQL, Redis, MongoDB) and their reliability considerations is valued
Experience with multi-cloud architectures and distributed systems is warmly welcomed
What the job involves
As an Engineering Manager for Site Reliability Engineering & Developer Experience (f/m/d) at Parloa, you will nurture and support a collaborative team that ensures the reliability, scalability, and performance of our products while empowering engineers with thoughtful tools and workflows.
Your mission is to cultivate and grow SRE practices that enable our architectural transformation and ensuring our systems meet availability targets. You'll foster a caring culture where reliability is a shared responsibility and where automation helps reduce toil, empowering engineers to focus on meaningful work
Build and nurture a supportive team that harmonizes SRE excellence with developer experience
Collaborate to establish SRE practices: SLI/SLOs, error budgets, and trust-based postmortems using Datadog metrics
Support sustainable incident response, on-call processes, and automation using GitHub Actions and Terraform to improve MTTR
Partner with engineers and engineering teams to integrate reliability practices into CI/CD pipelines (ArgoCD, GitHub Actions) while supporting developer wellbeing
Foster adoption of reliability best practices across our Kubernetes-based infrastructure through mentorship and collaboration
Guide teams in leveraging our Azure cloud platform effectively while preparing for multi-cloud architectures
Support the thoughtful adoption of AI tools (Cursor, GitHub Copilot) for operational efficiency
The application process
Recruiter video call → Meet your manager → Technical Interview + Technical Leadership Interview → Bar Raiser Interview
Benefits
Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
Competitive salary
Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
Flexible working hours and possibility to take additional vacation days
A great company culture with regular team events, games night or other social activities
And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
