Fundamento is an AI voice bot for enterprise contact centers. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models.
Fundamento is a Google-funded company and are working extensively with companies such as Hero FinCorp, IIFL, Paisabazaar on delivering breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost.
Our clients benefit from:
- Up to 60% cost reduction in just 12 months
- Unprecedented improvement in sales funnel optimization
- Remarkable decrease in AHT
- Unwavering focus on CSAT and CX
How?
Our virtual agent is intuitive and easily overcomes common issues such as latency, Speech to Text (STT) errors and language complications which are typically seen among competitors. Our system can also adeptly handle unstructured, complex data by translating, transcribing, and understanding customer intent at every turn. Fundamento works with enterprises across multiple use cases from simple to complex across customer lifecycle:
- Customer service
- Lead qualification
- Funnel management
- Collections
- Data Validation
Fundamento is an AI voice bot for enterprise contact centers. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models.
Fundamento is a Google-funded company and are working extensively with companies such as Hero FinCorp, IIFL, Paisabazaar on delivering breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost.
Our clients benefit from:
- Up to 60% cost reduction in just 12 months
- Unprecedented improvement in sales funnel optimization
- Remarkable decrease in AHT
- Unwavering focus on CSAT and CX
How?
Our virtual agent is intuitive and easily overcomes common issues such as latency, Speech to Text (STT) errors and language complications which are typically seen among competitors. Our system can also adeptly handle unstructured, complex data by translating, transcribing, and understanding customer intent at every turn. Fundamento works with enterprises across multiple use cases from simple to complex across customer lifecycle:
- Customer service
- Lead qualification
- Funnel management
- Collections
- Data Validation
Funding signal: Seed round closed Aug 23, 2024; investors include Google for Startups Women Founders Fund and Epic Angels
Company Overview
Problem Domain
Enterprise contact-center automation and frontline efficiency for financial services (lenders) and other large enterprises.
Founded
2020
Industry
Software Development
Tech Stack
Speech-to-Text
Generative AI / Conversational AI
Entity Extraction
Telephony / CPaaS integrations
CRM integrations
Funding Track Record
Seed- 2024-08-23
Seed round closed on Aug 23, 2024 (public profile lists multiple rounds and investors)
Investor Signal
“Includes institutional and angel backers such as Google for Startups Women Founders Fund and Epic Angels; company page lists prominent individual backers/advisors”
Founders
What we do
Join the Team
Engineering Manager
On-SiteNew Delhi, Delhi, IN
On-Site • New Delhi, Delhi, IN
💻 Position: AVP Engineer
📍Remote
🗓️ Working Days: Monday to Friday
📌 Experience Required: 6+ years
About Fundamento
We’re on a mission to reinvent how enterprises talk to their customers.
At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
DevOps Engineer
Full-timeAustin, US
Full-time • Austin, US
Data Scientist
Part-timeAustin, US
Part-time • Austin, US
Mobile Developer
Full-timeSan Francisco, US
Full-time • San Francisco, US
DevOps Engineer
Full-timeLondon, GB
Full-time • London, GB
Technical Writer
Part-timeBelgrade, RS
Part-time • Belgrade, RS
Mobile Developer
Full-timeAustin, US
Full-time • Austin, US
Role Overview:
We are seeking an accomplished and hands-on AVP Engineering to lead, mentor, and scale our software engineering organization. The ideal candidate brings deep technical expertise, proven experience building AI-driven products with LLMs, and a strong MERN stack foundation. This role blends technical leadership with people management and strategic execution to build high-performing teams and scalable systems that fuel rapid innovation and growth.
Key Responsibilities:
1. Leadership & Team Building:
-Build, mentor, and retain world-class engineering talent across multiple teams or pods.
-Foster a high-performance culture centered around innovation, ownership, and continuous improvement.
-Coach engineering managers and tech leads to scale their teams effectively and deliver high-impact outcomes.
2. Scale & Execution:
-Lead engineering strategy for scalable, resilient, and high-availability systems.
-Define and optimize engineering processes for velocity, quality, and operational excellence.
-Manage and prioritize multiple initiatives across product and platform domains.
3. Technology & Architecture:
-Provide technical leadership on MERN-based architectures and modern cloud-native systems.
-Drive innovation through LLM-powered applications, AI integrations, and intelligent automation.
-Review and guide architecture decisions, code quality, performance, and security best practices.
-Ensure a robust engineering foundation with CI/CD, observability, and infrastructure scalability.
4. Cross-functional Collaboration:
-Partner closely with Product, Design, and Data teams to translate business goals into engineering outcomes.
-Collaborate with AI research and product teams to implement and operationalize LLM-driven features.
-Communicate technical strategy, progress, and risks to executive stakeholders.
5. Culture & Process:
-Champion engineering excellence, knowledge sharing, and innovation.
-Establish frameworks for growth, learning, and technical leadership within teams.
-Promote a culture of accountability, collaboration, and continuous learning.
Qualifications:
-7+ years of experience in software engineering, with at least 3–5 years in engineering leadership roles (managing managers or multiple teams).
-Proven experience in building and scaling engineering teams in fast-paced, high-growth environments.
-Strong technical background in MERN stack and modern web application architectures.
-Hands-on experience working with LLMs (OpenAI, Anthropic, Vertex AI, or similar platforms)- understanding of model integration, prompt engineering, and fine-tuning workflows.
-Deployment of your own model.
-Should have worked with Python + FastAPI - Pytorch.
-Deep knowledge of distributed systems, micro-services , and cloud infrastructure (AWS/GCP).
-Excellent communication, strategic thinking, and stakeholder management skills.
Nice to Have:
Experience in setting up platform teams or developer productivity initiatives.
Exposure to MLOps or productionizing AI models.
What We Offer:
1. High-Impact Work:
Shape the platform’s technical vision and architecture to support millions of real-time customer interactions for leading BFSI enterprises.
2. Ownership & Autonomy:
Own end-to-end engineering execution, driving strategic decisions and guiding teams to deliver scalable, high-quality releases
3. Learning & growth:
Annual learning allowance of ₹10,000+, mentorship, and hands-on AI exposure.
Have questions? Reach out to meenakshi@fundamento.ai
Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together—and where your work drives real change for some of India’s leading financial institutions.
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