PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
As part of the project team, you will take a lead role in developing real-world systems for our customers that take 1000s of calls every single day. You will work closely with Project Managers, Forward Deployed Engineers and Dialogue Designers to build out and maintain highly specialised software that delights our clients and their customers. As an Engineering Manager, you will be responsible for managing reports and projects to ensure the proposed plan abides by the timeline, team capacity, budget, and scope. This role involves both technical expertise, project management, and people management skills.
Main Responsibilities
- Lead, mentor, and develop a high-performing engineering team focused on delivering voice AI solutions.
- Foster a culture of collaboration, innovation, and continuous improvement within the engineering department.
- Set clear objectives, monitor performance, and provide constructive feedback to drive professional growth.
- Encourage technical excellence by promoting best practices, knowledge sharing, and cutting-edge AI methodologies.
- Establish and maintain engineering processes and standards to ensure consistent, high-quality results across all projects.
- Provide hands-on technical leadership, guiding engineers through complex AI challenges, from model development to system integration.
Minimum Requirements
- BS degree in Engineering / Science or a related technical field involving coding, or equivalent industry experience.
- Experience with agile project management, such as scrum, kanban, post-mortems etc.
- 2+ years of software engineering manager experience.
- Experience with algorithms, data structures, complexity analysis, and software design.
- Experience with one or more programming languages such as Python or Go.
- Working proficiency in verbal and written English.
- Exceptional communication and interpersonal skills
Preferred Requirements
- 2+ years of experience in technical project management, preferably in a related industry.
- Knowledge of REST APIs and associated technologies such as OAuth2.0
- Willing to get hands-on solving problems to help the team and project move forward.
- A proactive collaborator with experience in interacting with different teams of varying complexity.
- Experience / Knowledge of deployment AI products or solutions at scale.
- Knowledge of telephony protocols such as SIP, or knowledge of associated networking protocols like TLS
- Understanding of the software deployment cycle, including local deployments, testing, code reviews etc.
- Experience with Go programming language
We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.
Benefits
💰 Participation in the company’s employee share options plan
🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays
🏡 Flexible working from home policy
🌎 Work from outside of the UK for up to 6 months each year
🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge
🧡 Enhanced parental leave
🚲 Bike2Work scheme
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our Core Values Are
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
