Company Description

Fini is an AI-driven customer support solution focused on delivering accurate and reliable resolutions for high-stakes workflows, such as refunds, KYC, account changes, and billing disputes. Trusted by mid-market and enterprise B2C companies in fintech, SaaS, and marketplaces, Fini automates up to 80% of ticket resolutions with 98% verified accuracy. Our unique technology integrates seamlessly with existing platforms like Zendesk, Salesforce, Intercom, and HubSpot, ensuring every resolution adheres to real policies and systems. Fini processes over 1 million tickets monthly for clients such as the U.S. Chamber of Commerce, Bitdefender, and TrainingPeaks, and is designed to meet top security and compliance standards like SOC 2, GDPR, and ISO 27001.

Role Description

This is a part-time remote role for an Engineer Intern. The Engineer Intern will contribute to developing and enhancing Fini's AI-driven customer support solution. Responsibilities include coding, testing, and debugging software to improve performance and functionality, collaborating with the engineering team on innovative solutions, and gaining hands-on experience with technologies used in machine learning and AI systems. The intern will also assist with system integration projects and ensure compliance with security and performance standards.