It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily.

Requirements Who You Are TetraScience is hiring an elite engagement leader for key accounts in North America. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre-sales TAMs to identify and land expansion opportunities.

As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results-driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base.

You are a customer centric and see-around-the-corner individual with a passion for delivering value while navigating customer hierarchy within the high-inertia Life Sciences industry.

You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high-performing delivery or engagement teams.

You will have demonstrable experience in managing critical activities of your delivery teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a top-tier communicator and able to tell compelling stories in difficult situations. You will be a forward-deployed captain to ensure customer success no matter the obstacles or friction the team encounters. For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self-discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry.

What You Have Done

• 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early-Stage Development, Late-Stage Development/CMC, Manufacturing/QC
• 3+ years in management consulting
• Worked in startup environments
• Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone)
• Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal
• Expanded customer land deals - $ hundreds of thousands to millions in ACV
• Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s)
• Delivered solutions within GxP-compliant areas
• Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance
• Operated effectively in a fast-paced, team environment

What You Will Do

• Execute a comprehensive delivery motion to drive faster time-to-value with high customer satisfaction and meet annual renewal targets
• Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success
• Leverage and coordinate cross-functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments
• Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion
• Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend
• Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details
• Stay up-to-date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market
• Collaborate with Account Executives to create and execute account-specific plans in order to meet expansion goals and support the renewal strategy
• Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts
• Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts
• Lead by example and inspire your delivery teams to do the best work of their life
• Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively

Benefits

• 100% employer-paid benefits for all eligible employees and immediate family members
• Unlimited paid time off (PTO)
• 401K
• Remote role - work where you want to work
• Company paid Life Insurance, LTD/STD

We are not currently providing visa sponsorship for this position