Job description

End User Support - Lagos

Company Description

Vennote Technologies Limited is an ICT company with over two decades of experience in enterprise IT solutions using best of breed products. The company delivers world-class implementation and support services through certified skilled technical resources and best practices.

Role Description

This is a full-time on-site role in Lagos for an End User Support Engineer. The role involves providing troubleshooting, technical support, customer support, and expertise in operating systems on a day-to-day basis.

Responsibilities

• Troubleshooting and Technical Support skills
• Customer Support and Customer Service skills
• Expertise in Operating Systems
• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Ability to work well under pressure and in a team environment.
• Experience in IT support or a related field
• Hand-on knowledge of Windows 11 in an enterprise environment, Microsoft Intune, Patching, Troubleshooting network printers

Qualifications

• BSc in Computer Science, Electrical Engineering or related field.
• 3 – 5 years experience in IT support and troubleshooting.
• Relevant certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus
• Experience working in a telecommunications company.
• ITILv4 Certified

If you want to join a team of global leaders in their field, send your CV to dave.nwokedi@vennote.com referencing the position End User support- Lagos as subject title. All applications will be treated with strict confidentiality. Only suitable candidates will be contacted.