Senior Encompass LOS Administrator / Lead

Hyderabad, India | US Shift | Full-Time | 7–12+ Years

Shift Timing

Timings : IST 6:30 PM – 3:30 AM ( US Shift )

Reports To

ROLE SUMMARY

We need a self-driven Senior Encompass Admin who can independently own the Encompass LOS platform (ICE Mortgage Technology), serve as the single point of contact for US stakeholders, and build an Encompass team from scratch in Hyderabad.

WHAT YOU’LL DO

•    Own end-to-end Encompass administration – configuration, business rules, custom forms, user management, pipelines, milestones, eFolder, and reporting.

•    Manage third-party integrations (Optimal Blue, Blend, SimpleNexus, credit/VOE providers, MERS, etc.).

•    Handle version upgrades, patches, sandbox testing, and production deployments.

•    Support SDK/API-based plugins and collaborate on REST/SOAP integration projects.

•    Ensure compliance with TRID, RESPA, HMDA, ECOA, and state regulations within the system.

•    Provide L1–L3 support and training to loan officers, processors, underwriters, and closers.

•    Build the Encompass team in Hyderabad – hire, train, mentor, and establish SOPs and SLAs.

MUST HAVE

•    5-7+ years hands-on Encompass LOS administration experience in US mortgage lending.

•    Expert in Encompass Smart Client & Web – forms, fields, business rules, personas, workflows.

•    Strong knowledge of US mortgage lifecycle (application to post-closing).

•    Experience with Encompass SDK/API and third-party vendor integrations.

•    Working knowledge of mortgage compliance regulations.

•    Ability to work independently with US clients in a remote/offshore setup.

•    Excellent communication skills for US stakeholder interaction.

GOOD TO HAVE

•    ICE Mortgage Technology Encompass Certified Administrator.

•    C#/.NET plugin development, SQL reporting, Encompass Partner Connect (EPC).

•    Prior team-building or leadership experience.