What you’ll do

• Ship high-quality documentation at speed.
• Translate ambiguous goals into structured documentation plans. Proactively unblock yourself through hands-on product testing, sharp questions, and cross-functional collaboration.
• Produce clear, correct, and complete docs that allow customers to onboard and use Braintrust with minimal support.
• Improve information architecture, clarity, and user flows.
• Use Braintrust hands-on while writing and build fluency in core workflows over time. Anticipate where users may struggle and surface UX or DX issues early.
• Engage early and often with partners. Communicate progress, risks, and insights proactively, and provide thoughtful feedback that improves both the product and how it’s documented.
• Follow existing conventions while helping improve templates, content patterns, and workflows to increase clarity, consistency, and team velocity.

Ideal candidate credentials

• Proven experience writing high-quality technical or product documentation.
• Strong ability to operate independently in fast-moving, ambiguous environments.
• A hands-on, product-first mindset - you learn by using the product, not just reading specs.
• Excellent written communication and attention to detail.
• Comfort collaborating cross-functionally and giving constructive product feedback.
• Bias toward action, iteration, and continuous improvement.

Benefits include

• Medical, dental, and vision insurance
• Daily lunch, snacks, and beverages
• Flexible time off
• Competitive salary and equity
• AI Stipend

Equal opportunity

Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.