Plenful

Streamlined pharmacy and healthcare operations through automation and AI

plenful.com

Plenful

Streamlined pharmacy and healthcare operations through automation and AI

plenful.com

HQRemote

Team Size125

Open JobsUnknown

Total Funding-

Latest Fundraise2 years ago

TL;DR

What they do: AI-driven workflow automation platform for pharmacy and related clinical administrative workflows

Founded: 2021 (San Francisco, CA)

Founder & CEO: Joy Liu

Employees: ~125

Recent funding signal: Multiple VC rounds including reported $9M seed and $17M Series A

Company Overview

Problem Domain

Pharmacy operations and clinical administrative workflows within healthcare delivery.

Founded

2021

Industry

Healthcare technology

Funding Track Record

Seed- 2023-10-10

$9M

Emergence from stealth with seed funding

Series A

$17M

Reported Series A with participation from Bessemer Venture Partners, Mitchell Rales, and Susa Ventures

Investor Signal

“Backed by institutional investors (Bessemer Venture Partners, TQ Ventures) and individual/strategic backers including Mitchell Rales and Susa Ventures”

Founders

What we do

Join the Team

Director, Technical Customer Success

RemoteRemote, US

Remote • Remote, US

About Plenful

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI workflow automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 60+ leading health systems across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you.

Join our growing team!

What you’ll do

Lead and scale our Technical Customer Success team as a true player-coach, balancing hands-on technical leadership with people development
Accelerate time to value by designing scalable implementation playbooks and refining onboarding processes that evolve as we achieve our significant growth goals
Own technical escalations, diving deep into SQL and Python-based issues when needed, to quickly unblock your team and ensure successful customer outcomes
Forge powerful feedback loops with Product and Engineering to surface customer-driven insights, shaping feature prioritization, and driving constant product improvement
Partner with Account Management and Sales teams to ensure seamless delivery of value, identify expansion opportunities, and drive exceptional customer satisfaction
Measure success and lead by metrics. Own key KPIs, including time to value and technical issue resolution time; continuously assess and optimize team performance

What we’re looking for

Plenful perks

Great benefits include unlimited PTO, health insurance, meal stipend, health & wellness stipend, team offsites, 401K matching, and stock options.
Opportunities to further develop and refine your partnership acumen by partnering with our seasoned leaders

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8+ years in Solutions Engineering, Implementation, Technical Account Management, or a related field
4+ years in management roles scaling a technical, customer-facing organization (ideally in a SaaS or healthcare tech environment)
- A proven player-coach—someone who can both lead, manage, and hire effectively, and also step in to help solve challenging technical issues
- Strong people management and team-building experience, with a track record of sustaining high team performance and morale in a fast-growing startup
- Demonstrated ability to track, interpret, and act on KPIs to continuously improve customer outcomes
Ability to explain complex technical problems in concise communication to both technical and non-technical stakeholders
Experience in the healthcare industry (familiarity with data quality management, prior authorizations, benefits verification, etc.)

Excellent verbal and written communication skills
Strong problem-solving skills, ability to articulate unstructured problems effectively and with a customer-focused approach to addressing client needs and resolving issues
Ability to serve as a senior technical point of escalation, representing Plenful externally on technical matters and ensuring clear, credible communication with customers during escalations or complex implementations
Ability to work collaboratively across functions, including Sales and Account Management, to ensure a seamless customer experience
Highly organized, able to manage multiple accounts, and prioritize tasks independently