
Increase booking rates, eliminate abandonment rates, and provide intelligent customer service—24/7. Pick up the phone every time with Avoca’s leading AI call center platform. Backed by Y…

Increase booking rates, eliminate abandonment rates, and provide intelligent customer service—24/7. Pick up the phone every time with Avoca’s leading AI call center platform. Backed by Y…
Product: AI front-office platform for home-service businesses (24/7 call, text, chat, booking, nurture, coaching)
Founded / HQ: 2022; San Francisco, CA
Founders: Tyson Chen and Apurva Shrivastava
Funding: Raised >$125M across Seed through Series B; $1B valuation reported
Investors: Backers include Kleiner Perkins, Meritech, General Catalyst, Amplify Partners, Nexus, Y Combinator
Customer intake, scheduling, and front-office automation for home-service/trade businesses (HVAC, plumbing, roofing, pest control, etc.).
2022
Software Development
Crunchbase lists a Pre-seed round on Apr 5, 2023.
Crunchbase lists a Seed round on Apr 18, 2023.
Company announced a Series B and reported total raises of more than $125M across Seed through Series B; Dealroom/firm reports a $1B valuation.
“Backed by institutional investors including Kleiner Perkins, Meritech, General Catalyst, Amplify Partners, Nexus Venture Partners, and Y Combinator”
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About Avoca
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We’ve expanded to 100 employees in under two years, backed by a high-energy, in-office culture across our NYC headquarters and Santa Barbara office. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.
We’re serving the largest brands in home services, and grew 10x in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.
About the Role
As Director of Support Engineering, you'll own the function responsible for resolving customer issues across Avoca's production systems, and you'll shape it into a scalable, high-performing operation as we grow.
This is a leadership role with a high technical bar. You'll build and manage the Support Engineering team, define how we triage, escalate, and resolve issues, and stay close enough to the technical work to unblock the hardest problems yourself. You'll develop product expertise on par with a senior deployment engineer so you can set the standard for quality, speed, and rigor across the team.
You'll also serve as the critical bridge between Support and Product Engineering, ensuring the right problems reach the right teams with full context, while your team resolves everything else independently and efficiently.
What You’ll Do
What You’ll Bring
Who You Are
Benefits
Why Avoca
Avoca is building a category-defining company at the center of a massive, underserved market. You will join a senior leadership team that values speed, ownership, and craftsmanship—where your work will have a direct and visible impact on the trajectory of the business. If you are looking for a role where you can shape the strategy, build the team, and define how an industry-leading company delivers for its clients, this is it.
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