Job ID

76117

Job Title

Director, Student Success Centre

Regular/Temporary

Regular

Location

Central Campus

Open Date

2026/05/12

Job Type

Continuing

Close Date

2026/05/28

Employee Group

TMG

Favorite Job

Department

Student Success Centre

Full/Part Time

Full-Time

Salary Grade/Band

Band O

Salary Range

$127376.00 - $191064.00 (annual)

Job Code

104976

Hiring Range

$127376.00 - $167022.00

Existing Vacancy

Yes - Backfilling as Existing

Target Number of Openings

1

Hours per Week

35

Job Description

The Student Success Centre (SSC) integrates programs and services that span the arc of the student journey — from pre-arrival through graduation and into early alumni life. Through career development and experiential learning, academic skills and writing support, global learning, financial literacy, first-year transition, and targeted programs for equity-deserving and international students, the SSC partners with academic units to advance the whole-student experience.

We are seeking a student-centred and collaborative leader to serve as our Director, Student Success Centre- a role that will shape the student experience across the university. Reporting to the Associate Vice-President, Students, the Director leads a multidisciplinary team of over 55 staff with a mandate that extends well beyond service delivery: every program is designed to develop students — building self-awareness, cultivating transferable skills, and preparing them for lives of purpose, fulfillment, and global responsibility. As a senior member of the Student Affairs leadership team, the Director will champion an integrated, evidence-informed approach grounded in contemporary student development theory, working in close partnership with Faculties, other Student Affairs and support units, employer and community stakeholders, and student groups to ensure students thrive at every stage of their experience.

The Director SSC will continue to provide leadership in support of the SSC’s efforts in the following areas:

• Student Transition, Retention and Success (academic preparedness, faculty integration, social support, Welcome Week)
• Career Counselling and Employment Services (experiential learning, employer recruitment, employment support, volunteerism)
• Alumni Career Services (up to 10 years post-graduation)
• International and Exchange Student Experience (education, work, and volunteer abroad; international student support and cultural programming)
• Academic Skills and Writing Development
• Financial Literacy (Mac’s Money Centre)
• Targeted programs for equity-seeking students (students with disabilities, equity-deserving groups, first-generation, and transfer students)

The Director, Student Success will be a proactive institutional leader, community liaison, and change agent — someone who can build shared commitment across functional and hierarchical lines, translate strategic priorities into coordinated programs, and mobilize a diverse team in service of a diverse student population. The successful candidate will bring a graduate degree in a related field (or equivalent experience) and 7–10 years of progressive student-centred leadership in a post-secondary setting, with demonstrated expertise in program and policy development, financial and human resources management, and partnership-building across complex institutional environments. They will be a visible champion of equity, diversity, inclusion, accessibility, and reconciliation, and will help foster a mental health-positive organizational culture for both students and staff.

McMaster is committed to building a diverse and inclusive community in which every member is supported, valued, and respected, and we particularly welcome applications from women, persons with disabilities, First Nations, Métis and Inuit peoples, members of racialized communities, and 2SLGBTQ+ persons.

Pay Transparency Statement

The posted hiring range represents McMaster's typical hiring range for this position. Actual starting salary will depend on factors such as relevant experience, qualifications, internal equity, and market conditions.

Individuals with extensive experience, deep specialized expertise, and/or those who can demonstrate exceptional past performance, as applicable, may be hired at a higher rate within the full range, in accordance with the University compensation policies.

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Hybrid Work Language

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests. This role is scheduled as 4 days in office and 1 day remote.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.