• Build & Scale the Strategic Customer Hub
• Establish and scale the dedicated technical hub supporting a strategic customer.
• Grow the team from ~6 to ~20 technical specialists (Data Engineers, Data Scientists, Solution Architects).
• Define operational frameworks, delivery standards, and best practices.
• Build a strong team culture aligned with the customer and strategic program goals.
• Lead Technical Delivery & Architecture Oversight
• Provide architectural guidance and challenge technical assumptions to ensure scalable solutions.
• Ensure high-quality delivery of data, AI, and platform solutions using Cognite Data Fusion.
• Define standards for solution design, code quality, data modeling, and engineering practices.
• Lead technical troubleshooting and ensure delivery meets SLAs and performance expectations.
• Mentor Technical Teams
• Mentor and guide Data Engineers, Data Scientists, and Solution Architects.
• Help teams communicate technical insights effectively to business stakeholders.
• Coach team members on professional customer engagement and presentation.
• Conduct technical retrospectives to improve architecture, performance, and processes.
• Enable Ecosystem & Partners
• Develop and execute the partner enablement strategy.
• Mentor and audit third-party partner teams to meet engineering and delivery standards.
• Ensure partners can independently support and extend the platform.
• Track partner readiness and certification progress.
• Collaborate Across Strategic Programs
• Align hub delivery with the broader strategic program and customer priorities.
• Coordinate with program managers, support teams, academy teams, and community teams.
• Manage cross-project dependencies, risks, and mitigation plans.
• Drive Customer Success & Delivery Excellence
• Establish technical delivery standards tailored to the customer’s environment.
• Handle critical issue escalations and ensure timely resolution.
• Analyze customer feedback and system performance to improve processes and tools.
• Manage Operational & Financial Performance
• Work with program managers on effort estimation and planning.
• Identify scope creep and resource constraints early.
• Ensure delivery efficiency and effective resource utilization.
• Hire, Develop & Retain Talent
• Lead technical interviews and hiring for the hub team.
• Design onboarding programs and training plans for new hires.
• Drive employee engagement, retention, and skill development.
• Facilitate knowledge sharing and technical learning within the team

The Impact you bring to Cognite[

Experience & Expertise

• 15+ years of experience in technical domains such as:

• Data Engineering

• Cloud Architecture

• Data Science / MLOps

• Experience reviewing architectures and guiding senior engineers.

• Experience in SaaS or data platform environments preferred.

Strategic Customer Delivery Experience

• Proven experience leading delivery for large enterprise or strategic customers.
• Ability to navigate complex enterprise IT landscapes.
• Experience aligning internal technical roadmaps with client architecture.

Leadership & Mentorship

• Strong experience mentoring senior technical teams.
• Experience building and scaling teams in delivery centers (especially in India).
• Ability to guide technical professionals in high-stakes customer engagements.

Partner & Learning Enablement

• Experience enabling third-party partners or system integrators.
• Experience designing or leveraging structured training programs and certifications.

Program & Governance Skills

• Ability to work within a matrixed program structure.
• Experience managing technical governance, risk, and cross-team dependencies.
• Ability to coordinate across support, delivery, and training teams.

Communication & Stakeholder Management

• Excellent executive-level communication and presentation skills.
• Ability to translate complex technical concepts into business value.
• Strong customer-facing presence and leadership.

Equal Opportunity Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment.