Operational Leadership & Process Optimization

• Diagnose and improve operational processes across warehouse operations, order fulfillment, development, and supporting business functions.
• Build and implement scalable SOPs, including quality control workflows for outbound shipments.
• Bring cohesion and structure to a small but fast-moving team, ensuring clarity in priorities, ownership, and timelines.

Systems Integration & Technical Project Management

• Lead the integration of the ERP system with our Client’s online marketplace platform to ensure accurate, real-time communication between systems.
• Ensure projects are well scoped and in line with business needs, ensuring requirements are clear, timelines are realistic, and deliverables meet operational needs. Translate business requirements into technical tasks.
• Manage a technical team without needing to “code,” but with strong technical fluency and problem-solving abilities.

Cross-Functional Coordination & Vendor Oversight

• Ensure day-to-day accounting, finance, and HR operations run smoothly through effective oversight of outsourced vendors and internal contributors.
• Act as a central point of contact between warehouse, development, administrative, and executive functions—keeping communication clear and alignment tight.
• Support executive-level decision-making through research, data gathering, analysis, and structured reporting.

Strategic Execution & Special Projects

• Lead critical projects directly assigned by the CEO related to scaling operations, expanding marketplace capabilities, and improving customer experience.
• Proactively surface operational risks and opportunities, ensuring the leadership team is informed, aware, and ready to act.

Ideal Candidate Profile

Experience & Skills

• Experience scaling operations in a small, high-growth environment—preferably managing warehouse, fulfillment, or distribution workflows.
• Strong project management orientation with the ability to drive clarity, structure, and accountability across multiple teams, with both internal and external collaborators.
• Technical fluency: comfortable project managing developers, understanding system flows, and diagnosing where processes or integrations break.
• Prior exposure to ERP implementation or optimization is a strong plus
• Ability to oversee and hold accountable internal and external collaborators HR, finance, and accounting operations to ensure timely close cycles, compliance, and administrative consistency.

Characteristics & Work Style

• Methodical organizer: excels at bringing structure to chaos, building systems, and making information transparent.
• Strategic thinker: sees the big picture, anticipates downstream impact, and makes decisions rooted in long-term goals.
• Execution-obsessed: known for follow-through—when something is assigned, it gets done.
• Expert facilitator: skilled at aligning multiple stakeholders, synthesizing complexity, and moving projects forward.
• Curious problem solver: unafraid to learn new domains, ask the right questions, and build knowledge quickly.
• Self-sufficient operator: capable of turning a high-level vision into a concrete plan without micromanagement.

Work Environment & Logistics

• Location: Cincinnati HQ, with recurring presence in both the corporate office(downtown Cincinnati) and the warehouse (Sharonville).
• Primarily Onsite w/ Remote Flexibility
• Compensation: $130-150k base salary with additional equity