About ShipIn:

ShipIn Systems is redefining how the maritime industry understands, manages, and reduces operational risk. Our AI-powered visual fleet intelligence platform connects onboard video with shore-based teams, turning everyday vessel operations into actionable insight that helps prevent incidents before they escalate.

We work with many of the world’s leading shipowners and operators to bring greater visibility, accountability, and learning into daily operations at sea. The result is safer crews, stronger performance, and smarter decision-making across global fleets.

If you’re drawn to complex, real-world industries and want to build technology that changes behavior and improves safety at scale, join us.

Position Description

We are seeking a proactive and experienced Account Manager with a robust background in the maritime industry, complemented by expertise in Sales, Business Development, or Customer Success. The AM will act as the primary liaison for assigned accounts, driving customer satisfaction, fostering account growth, and ensuring renewals. This role demands exceptional communication skills, strategic thinking, and a proven ability to manage client relationships effectively.

Key Responsibilities

Client Relationship Management

• Serve as the lead point of contact for all customer account management matters, building and maintaining strong, long-lasting client relationships.
• Develop a deep understanding of clients' business goals and challenges to position ShipIn.ai as a strategic partner.

Account Growth and Retention

• Identify and pursue opportunities to expand business within existing accounts through upselling and cross-selling ShipIn solutions.
• Manage contract negotiations and ensure timely renewals to maintain and grow account revenue.

Cross-Functional Collaboration

• Work closely with Customer Success, Product Development, and Operations teams to deliver tailored solutions that meet client needs.
• Coordinate with internal teams to ensure the timely and successful delivery of our solutions according to customer objectives.

Strategic Planning and Reporting

• Develop strategic account plans, forecast future sales activity, and report accordingly.
• Prepare and present regular reports on account status, including insights on performance metrics and ROI.

Customer Advocacy and Feedback

• Act as the voice of the customer within ShipIn.ai, providing feedback to internal teams to inform product enhancements and service offerings.
• Educate clients on new features and industry best practices to ensure they are maximizing the value from our solutions.

Key Performance Indicators (KPIs)

• Achieve targeted percentage increase in account revenue through upsell and cross-sell initiatives.
• Maintain a high renewal rate for assigned accounts.
• Attain high scores in customer satisfaction surveys and Net Promoter Score (NPS).
• Ensure solutions are delivered within agreed timelines, meeting customer expectations.

Qualifications

• 8+ years of B2B SaaS experience across sales, account management, or business development, with a strong track record in the software and maritime sectors, particularly in the Nordic markets.
• Demonstrated history of meeting or exceeding sales targets, with the ability to drive significant revenue growth and develop high-value client relationships.
• Strong experience in full-cycle sales, with a consultative approach to selling complex software solutions, ideally with a background in AI or digital transformation technologies.
• In-depth understanding of the maritime sector in the Nordic region, including safety and compliance challenges and regional regulatory frameworks.
• Exceptional verbal and written communication abilities, with experience engaging with stakeholders at all organizational levels.
• Proficient in CRM tools (e.g., Salesforce, HubSpot) for pipeline management, client tracking, and supporting accurate sales forecasts.