Joining ConcertAI means becoming part of a visionary team dedicated to transforming the healthcare landscape. You'll have the opportunity to work on innovative projects that directly impact patient lives, collaborate with some of the brightest minds in the industry, and be at the cutting edge of technological advancements in healthcare. ConcertAI offers a dynamic and inclusive work environment, competitive benefits, and ample opportunities for personal and professional growth. If you're passionate about making a difference in healthcare and excited by the prospect of working with advanced AI and data solutions, ConcertAI is the perfect place for you to thrive and make a lasting impact.

Role Summary Leads the Practice Activation and Biomedical Informatics Team through mentoring and skill development to cultivate operational excellence. Provides oversight, leadership, and strategy by managing cross-team interdependences, planning activities, and communication to ensure timely and successful practice activation and to meet CLQ product development needs. Balances resources between practices and product development by effectively planning, prioritizing, and managing expectations with product, engineering, and commercial data delivery leads. Oversees all practice activation activities.

Responsibilities

• Ensure successful practice activation and ongoing support by leading staff to deliver rigorous data and business analysis, develop new integrations, and provide the technical support required to meet customer expectations.
• Collaborate closely with CancerLinQ product, data, and engineering teams to meet CancerLinQ business and product requirements through the application of appropriate methods of data transformation and mapping.
• Identify and implement improvements to the CancerLinQ Activation Methodology to improve data quality, streamline processes, and improve the customer experience.
• Monitor and report on customer experience and develop standards for streamlined experience and practice engagement.
• Identify, mitigate, and manage risks and reduce issues associated with practice activations and other team projects.
• Lead integrative planning across departments and foster a culture of continuous improvement, communications, and learning. Develop new approaches to improve capacity and performance, and to identify and plan to meet under/unmet customer needs.
• Work with the CancerLinQ technical, product, and commercial data operations teams to develop agreed-upon approaches and/or solutions to improve processes, build scalability for the future, resolve issues, and deliver products on time.
• Serve as the escalation point, working with CancerLinQ data analysts and other teams as necessary, to resolve data/reporting issues, improve challenging relationships and guide the team to engage and increase their practice utilization.
• Manage the Activation and Data Transformation teams to ensure quality of deliverables, effectiveness in role and development of knowledge and skills to support CancerLinQ’s growth.
• Work with team supervisors to ensure team members understand CancerLinQ’s activation methodology. Transfer knowledge to activation, technical and applications teams to prevent issues from recurring.
• Oversee the pipeline and data transformation teams to ensure they conduct root cause analysis of issues and develop the pipeline to meet identified current and future business needs, with an understanding of the need for scale.
• Develop and standardize best practices and establish operational excellence.
• Responsible for safeguarding CLQ-protected health information data and ensuring compliance with HIPAA standards

Requirements

• Bachelors degree or equivalent
• 8+ years experience in EMR/HER activation or integration
• 3+ years direct people management
• Demonstrated understanding of data, compliance, and HIPAA standards
• Experience oncology data highly preferred

Learn More About ConcertAI Our team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease. Learn more about ConcertAI at www.concertai.com , or follow us on LinkedIn. Serving 1,300 clinical sites globally, TeraRecon - a ConcertAI company - is a Best in KLAS solution provider for AI-empowered radiology, oncology, cardiology, neurology, and vascular surgery. In the future, the combination with ConcertAI could bring a single, advanced AI-augmented diagnosis and interpretation capability from clinical trials to patient care. Learn more about TeraRecon at www.terarecon.com , or follow us on LinkedIn.

EEO ConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.