Join us on the journey to help build the world using applied robotics and AI!

Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicenter of innovation and global expansion. Join our dynamic team as we extend our reach across four continents, blending pioneering welding technology with a profound global impact. It's a captivating time to be part of our journey – here, you'll do more than just work; you'll be an integral part of a movement shaping the tech-driven future.

Novarc Technologies is looking for a Director of Customer Support to join our growing team and support the production of our cobots.

Summary: As a Director of Customer Support you will be responsible for leading the global customer support function within the organization, ensuring the delivery of an exceptional customer experience, and driving the success of customer service operations.

The ideal candidate will have a proven track record in leading and scaling customer support teams, creating operational efficiencies, and developing customer-focused strategies in a fast-paced robotics environment. This role requires strong leadership capabilities, strategic thinking, and a hands-on approach to overseeing the customer support function on a global scale.

The Director will work closely with senior leadership, the Director of Welding Operations, and cross-functional teams to drive customer satisfaction, streamline service delivery, and implement innovative solutions for the business.

Duties and Responsibilities:

Minimum Qualifications and Experience:

• Bachelor’s degree in Business Administration, Engineering, or a related field; Master’s degree preferred.
• Over 15 years of experience in customer support operations, including field service, technical support, and service delivery, with a focus on global operations.
• At least 5 years in a leadership role as Director managing teams of 5 or more.
• Proven capability of using data for decision making.
• Demonstrated success in leading large, geographically distributed teams, ensuring high-quality customer support outcomes.

Nice to have:

• Experience with PLC programming, MIG and TIG welding, or 6-axis welding robots.
• Familiarity with OMRON servos and drives or similar technology.
• Experience with cloud-based project management software (e.g., Wrike) and CRM tools.
• Exposure to HSE standards and compliance in customer service or field operations.
• Project Management Professional (PMP) or equivalent certification.

Other:

• Travel may be required

About Novarc Technologies:

Novarc Technologies is a full-stack robotics company specializing in the design and manufacturing of cobots and AI-based machine vision solutions for autonomous welding. Novarc’s Spool Welding Robot (SWR) is the world’s first of its kind in pipe welding applications. As a proven pioneer in the field, Novarc’s team is dedicated to solving challenging welding automation problems that improve customers’ bottom line.

Why Novarc:

• Growing Opportunities
  • We are in the process of maturing into a fast-growing medium-sized business.
• Great place to be

We are excited to invite you to join our growing team for this amazing journey!

"Novarc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, national or ethnic origin, color, political belief, marital or family status, religion, special abilities, age, sex or sexual orientation, or a criminal conviction or charge that is unrelated to employment of to the intended employment of that person. This applies to all our practices of recruitment, selection, promotion, training and development, health and safety, and compensation."