As the Director of Customer Experience & Insights, you will partner directly with the VP of Commercial to architect and lead the evolution of our client engagement model. You will serve as a key strategic operator, transforming how we deliver value to our partners and moving beyond traditional account management to become a strategic extension of their R&D teams.
In this role, you will bridge the gap between complex AI capabilities and the critical business questions facing pharma leaders today. You will not only lead the delivery team but also work lock-step with leadership to shape our commercial strategy, ensuring our post-sales operations are scalable, data-driven, and aligned with our aggressive growth goals.
Join us if you’re excited to
- Co-Architect Commercial Strategy:
Work closely with the VP of Commercial to define the future of our customer journey. You will help shape our retention and expansion strategies, turning high-level commercial goals into concrete, operational plans that the team can execute.
- Define the “Insights” Standard:
Lead the transition from reactive support to proactive strategic advisory. You will ensure that every deliverable produced by the CXI team meets a top-tier management consulting standard—data-backed, narrative-driven, and actionable.
- Partner with Industry Leaders:
Own and deepen relationships with senior stakeholders (VP/Director level) across our enterprise accounts. You will act as a trusted thought partner, helping them interpret AI outputs to make high-stakes decisions in clinical research.
- Scale High-Performing Teams:
Mentor, manage, and expand a talented team of Associates and Engagement Managers. You will build the operational playbooks, training modules, and delivery frameworks required to scale the team’s capacity while maintaining excellence.
- Drive Commercial Impact:
Oversee the health and growth of our customer portfolio. You will partner closely with Business Development to ensure a seamless handoff and identify expansion opportunities, ensuring high retention and organic growth within existing accounts.
What you’ll bring to the team
What’s in it for you
- Executive Partnership:
You will work side-by-side with the VP of Commercial, gaining significant exposure to organizational strategy and the opportunity to influence the company’s trajectory.
- Mission-Driven Work:
You will be part of a mission to bring novel therapies to patients faster and more efficiently by applying Data Science to drug development.
As part of our dedication to the diversity of our workforce, Intelligencia is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
