
AptEdge centralizes all your internal knowledge—whether it’s from past tickets, documentation, or conversations—so your support engineers can find the right answers in minutes, not days. Our AI not only helps with faster search but also drafts ticket responses, summarizes complex issues, and auto-creates new knowledge articles for future use

AptEdge centralizes all your internal knowledge—whether it’s from past tickets, documentation, or conversations—so your support engineers can find the right answers in minutes, not days. Our AI not only helps with faster search but also drafts ticket responses, summarizes complex issues, and auto-creates new knowledge articles for future use
What they do: AI-powered support engineering platform that centralizes product telemetry and scattered knowledge to speed resolution of complex support cases
Target customers: Enterprise technical support teams
Notable outcomes: Reported metrics include reduced resolution time and faster time-to-productivity for customers
Funding: Seed round announced Jun 14, 2023; total funding reported ≈ $1.9M
Knowledge fragmentation and slow resolution of complex technical support cases
IT Services and IT Consulting
Seed round announced Jun 14, 2023; reported participating investors include Unusual Ventures, National Grid Partners, Counterpart Ventures, Carya Venture Partners
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About Us
AptEdge is an Agentic Technical Support platform for B2B Enterprises. Our AI-powered Answer Engine, unlike traditional search engines, utilizes natural language processing to provide contextually relevant and accurate answers to customer inquiries. This empowers support teams to resolve complex software issues with lightning-fast accuracy, reducing escalations and improving customer satisfaction and retention.
Our team comprises technology leaders with decades of experience solving pressing enterprise problems at companies like AppDynamics, Salesforce, Okta, and Splunk. We are backed by top Silicon Valley investors, including Unusual Ventures, National Grid Ventures, Stage 2, Counterpart Ventures, and various Angels and operators at leading firms. With many satisfied customers and rapid growth, we foster a culture of autonomy, empathy, and experimentation with new ideas, prioritizing clear, direct communication to respect everyone's time.
About the Role
We’re looking for a Lead DevOps Engineer
. This is a “hands-on” role where you will be the primary owner of our infrastructure, CI/CD pipeline, and DevX (developer experience). You’ll have exciting opportunities to fundamentally impact the product and the business.
About You
You are a great fit because you are
In this role you will
Nice to haves
Preparing for the interview
Come ready to demonstrate your technical skills hands-on. A few things to keep in mind:
Any technology you've listed on your resume is fair game for discussion or practical assessment. Only include what you're genuinely comfortable working with.
You will be tested thoroughly on every topic mentioned in the "About You" section above. We expect depth, not just familiarity.
AI-assisted coding tools are not permitted during the interview. We're evaluating your actual knowledge and problem-solving ability. If you don't have real hands-on experience with the core skills for this role, it's likely not the right fit.
Interview Process
Our process typically includes four stages:
Recruiter Screen
: A brief call to discuss your background, interest in the role, and answer any initial questions you have about the company.
Initial Screen
: A non-technical conversation to learn more about your experience, working style, and what you're looking for in your next role.
Technical Interviews
: Three separate sessions of 45–60 minutes each, covering the skills and topics outlined in this posting. Expect a mix of problem-solving, system design, and hands-on technical discussion.
Closing Call
: A final conversation to address any remaining questions, discuss next steps, and ensure mutual fit.