Company Description

AIONOS is an AI-first digital transformation company, established in April 2024 as a joint venture between InterGlobe Enterprises and Assago Ventures. Headquartered in Singapore, with delivery hubs in Gurgaon, Noida, and Hyderabad, we work with Fortune 500 clients across India, the US, Europe, the Middle East, and Southeast Asia. Our team of over 1,000 professionals delivers cutting-edge AI-driven solutions in Telecom, Travel, Healthcare, Logistics, and CX Transformation. Leveraging expertise in generative AI, predictive analytics, machine learning, and autonomous agents, we create intelligent enterprise systems. Recent collaborations include the AI3 initiative with Indosat and strategic investments in AI-powered cyber resilience and intelligent CRM solutions.

Role Description

This is a full-time on-site position for a Desktop Support Engineer, located in Navi Mumbai. The role involves providing technical support and troubleshooting for desktops, laptops, and peripheral devices. Responsibilities include hardware and software setup, maintenance, and diagnosis, as well as support for network issues and system configurations. The Desktop Support Engineer will assist in managing IT inventory, ensuring data security, and providing timely resolutions to user queries while maintaining detailed documentation of support activities.

Qualifications

• Expertise in hardware and software troubleshooting, including maintenance and repair of desktops, laptops, and peripheral devices
• Proficiency in handling operating systems such as Windows, MacOS, and Linux, as well as software installations and updates
• Strong knowledge of troubleshooting network connectivity issues and configuring wired/wireless connections
• Experience in managing IT inventories, supporting system upgrades, and ensuring data security practices