At Sharpa, we manufacture time by making robots useful.
Founded in 2024, Sharpa is an AI robotics company inspired by the Sherpa people of the Himalayas - known for guiding and assisting alpinists on their difficult journey to the summit. We build general purpose robots that assist, not replace, humans - freeing people from repetitive and strenuous work so they can pursue inspiring endeavors.
Our team is made up of geeks and innovators with backgrounds at leading AI and robotics companies. We are dedicated to developing ultra-high performance, autonomous robotic systems capable of adapting to the complexity of real world environments. Sharpa operates out of Singapore, Shanghai and Mountain View.
What you’ll be doing:
Desktop Operations Management
- Manage daily maintenance, configuration, and troubleshooting of desktop equipment (computers, printers, telephones, etc.) for a team of approximately 140 employees.
- Install, deploy, and maintain operating systems and office software, assisting employees with software usage issues and providing basic technical support.
- Perform regular inspections and troubleshoot conference room system equipment.
Network Infrastructure Operations
- Manage corporate LAN, wireless networks (Wi-Fi), and network equipment (switches, etc.) to ensure network stability and data transmission security.
- Monitor network performance, promptly address network outages, latency issues, and conduct regular network equipment inspections and configuration optimization.
- Receive and process special network access permission requests, facilitate approval workflows, and implement approved access permissions.
- Handle server and system-side requirements, promote requirement approval processes, and assist system engineers with configuration and delivery.
Hardware and Software Troubleshooting
- Rapidly respond to and resolve employee-reported hardware failures (e.g., computer blue screens, hardware damage) and software anomalies (e.g., system crashes).
- Maintain a fault handling register, documenting problem types, solutions, and outcomes to build a knowledge base for future reference.
IT Asset and Documentation Management
- Manage registration, inventory, and lifecycle management of company IT assets (servers, office equipment, network equipment, etc.), ensuring accurate asset information.
- Write and update IT operations documentation, including network topology diagrams, equipment configuration manuals, and emergency response plans.
Access Control and Video Surveillance System Management
- Manage personnel permissions within the access control system.
- Conduct daily inspections and preliminary troubleshooting of access devices and video surveillance systems.
Additional Support Responsibilities
- Assist with data backup, system patch updates, and information security protection measures.
- Provide temporary technical support to business departments (e.g., technical support for large events, remote office configuration).
- Contribute to the optimization of company IT and information security processes.
What we’re looking for:
- Diploma or Bachelor's degree in computer-related majors (Computer Science, Network Engineering, Information Technology, Software Engineering, etc.) preferred.
- 3-5 years of IT operations related work experience; familiar with desktop operations and network management processes; experience with small to medium enterprise operations preferred.
