
Business and IT leaders trust Ergo. By embracing the relentless pace of change and the power of technology to navigate it, we steer clients away from risk and towards reward. Putting our people at…

Business and IT leaders trust Ergo. By embracing the relentless pace of change and the power of technology to navigate it, we steer clients away from risk and towards reward. Putting our people at…
Founded: 1993
Headquarters: Dublin, Ireland
Industry: IT Services and IT Consulting
Employees (reported): 1104
Notable activity: Growth via acquisitions (e.g., Micromail, iSite)
Enterprise IT operations, cloud migration and management, managed services, Microsoft platform solutions, and IT resourcing.
1993
IT Services and IT Consulting
Crunchbase records one Grant round on this date; Crunchbase lists three investors including Harvard Innovation Labs and the Schultz Family Foundation.
“Investors listed for the Grant round include Harvard Innovation Labs and the Schultz Family Foundation”
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Ergo are seeking a Deskside Support Engineer for an exciting opportunity in Dublin city centre. The successful candidate will provide support to end-users for a high-profile public-sector client.
You will have strong technical knowledge around the M365 stack (Teams, One Drive, Sharepoint) and exceptional communication skills. While based in Dublin there will be nationwide travel so own transport is required.
Working for the current Microsoft and VMware Partner of the Year you will learn from the best Engineers in Ireland with a strong benefits package which includes pension, health insurance, 25 days AL and educational assistance.
What will you do?
You should have experience in some / all of the following?
Apply today for more info!
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Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
Troubleshooting operating systems (Windows10/11), business applications (MS
O365, VPN clients, 3rd party apps), and common software errors
Preparing new equipment (imaging, asset tagging, software installation).
Break/Fix for VIP users
Maintaining stock/asset records and updating asset management systems
Troubleshooting local connectivity issues
Handling incidents and service requests that are escalated from L1 Service Desk
Educating users on upcoming training (e.g. webinars) around technology use to facilitate pre-emptive support
Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications.
Installing, configuring, and updating standard and authorised software.
Supporting patching processes where required, either manually or through remote tools
Documenting known issues, fixes, and standard procedures
Ensuring devices meet security baselines (antivirus, encryption, patching).