
Business and IT leaders trust Ergo. By embracing the relentless pace of change and the power of technology to navigate it, we steer clients away from risk and towards reward. Putting our people at the heart of problem solving, we forge long-lasting relationships with our customers and partners, offering expert advice and bespoke IT solutions that align with each client’s unique business needs. Perfectly placed at the intersection of business and technology, our goal is to ensure our customers are prepared for today, while planning for tomorrow - making them more agile, more efficient, more compliant and better equipped for long-term growth. As Ireland’s largest IT solutions provider, with a growing global footprint, Ergo has a depth of expertise across managed services (IT & hardware), cloud, applications & software services, IT resourcing and modern work.

Business and IT leaders trust Ergo. By embracing the relentless pace of change and the power of technology to navigate it, we steer clients away from risk and towards reward. Putting our people at the heart of problem solving, we forge long-lasting relationships with our customers and partners, offering expert advice and bespoke IT solutions that align with each client’s unique business needs. Perfectly placed at the intersection of business and technology, our goal is to ensure our customers are prepared for today, while planning for tomorrow - making them more agile, more efficient, more compliant and better equipped for long-term growth. As Ireland’s largest IT solutions provider, with a growing global footprint, Ergo has a depth of expertise across managed services (IT & hardware), cloud, applications & software services, IT resourcing and modern work.
Founded: 1993
Headquarters: Dublin, Ireland
Industry: IT Services and IT Consulting
Employees (reported): 1104
Notable activity: Growth via acquisitions (e.g., Micromail, iSite)
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Enterprise IT operations, cloud migration and management, managed services, Microsoft platform solutions, and IT resourcing.
1993
IT Services and IT Consulting
Crunchbase records one Grant round on this date; Crunchbase lists three investors including Harvard Innovation Labs and the Schultz Family Foundation.
“Investors listed for the Grant round include Harvard Innovation Labs and the Schultz Family Foundation”
Ergo are seeking a Deskside Support Engineer for an exciting opportunity in Dublin city centre. The successful candidate will provide onsite support to VIP users in a key Ergo Enterprise client.
While technical knowledge around the M365 stack are important we really need someone with exceptional communication skills. You should have experience in "white glove" support and troubleshooting IT problems for VIP users in high-pressure environments where urgency and service excellence are paramount.
Working for the current Microsoft and VMware Partner of the Year you will learn from the best Engineers in Ireland with a strong benefits package which includes pension, health insurance, 25 days AL and educational assistance.
What will you do?
You should have experience in some / all of the following?
The following is also required:
Apply today for more info!
Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
Troubleshooting operating systems (Windows10/11), business applications (MS
O365, VPN clients, 3rd party apps), and common software errors
Handling incidents and service requests that are escalated from L1 Service Desk
Educating users on upcoming training (e.g. webinars) around technology use to facilitate pre-emptive support
Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications.
Installing, configuring, and updating standard and authorised software.
Supporting patching processes where required, either manually or through remote tools
Preparing new equipment (imaging, asset tagging, software installation).
Break/Fix for VIP users
Maintaining stock/asset records and updating asset management systems
Troubleshooting local connectivity issues
Documenting known issues, fixes, and standard procedures
Ensuring devices meet security baselines (antivirus, encryption, patching).