Ergo

Business and IT leaders trust Ergo. By embracing the relentless pace of change and the power of technology to navigate it, we steer clients away from risk and towards reward. Putting our people at…

ergogroup.ie

Ergo

Business and IT leaders trust Ergo. By embracing the relentless pace of change and the power of technology to navigate it, we steer clients away from risk and towards reward. Putting our people at…

ergogroup.ie

HQIE

Team Size1104

Open JobsUnknown

Total Funding-

Latest FundraiseUnknown

TL;DR

Headquarters / Reach: Ireland-based with international offices (including Minnesota, Romania, Auckland)

Size: ~1,100 employees

Core services: Managed IT services, cloud, security, applications & IT resourcing

Founded: 1993

Company Overview

Problem Domain

Enterprise IT operations, cloud adoption, security compliance, and IT resourcing for businesses.

Founded

1993

Industry

IT Services and IT Consulting

Funding Track Record

Funding

Founders

What we do

Join the Team

Deskside Support Engineer (VIP)

On-SiteDublin, County Dublin, IE

On-Site • Dublin, County Dublin, IE

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Ergo are seeking a Deskside Support Engineer for an exciting opportunity in Dublin city centre. The successful candidate will provide onsite support to VIP users in a key Ergo Enterprise client.

While technical knowledge around the M365 stack are important we really need someone with exceptional communication skills. You should have experience in "white glove" support and troubleshooting IT problems for VIP users in high-pressure environments where urgency and service excellence are paramount.

Working for the current Microsoft and VMware Partner of the Year you will learn from the best Engineers in Ireland with a strong benefits package which includes pension, health insurance, 25 days AL and educational assistance.

What will you do?

You should have experience in some / all of the following?

Management of M365 (supporting Teams, Exchange, One Drive etc.)
ITIL (certification preferred)
ITSM ticketing systems (ServiceNow an advantage)
Supporting and setting up Mobile Devices (MDM)
Desktop support - hardware troubleshooting

The following is also required:

Exceptional communication, documentation and user training skills
Keen sense of urgency
Bachelor's Degree an advantage

Apply today for more info!

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