At OakNorth, we’re on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy.

Team Mission 🚀 The mission of a Deposit Operations Analyst is to support the origination and in-life management of OakNorth savings products, whilst providing dedicated customer support. It’s a role where you’ll be given real responsibility, the chance to learn and develop, and the opportunity to shape your career path in a team that values initiative, ownership and customer delight. This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently.

Responsibilities

• We’re looking for an ambitious self-starter and problem solver who is ready to contribute, grow, and build a career with us.
• In this role you will support the origination and in-life management of OakNorth savings products
• Handle a wide range of deposit tasks to support customers with their accounts such as inbound/outbound customer calls, mail processing, email responses, and system tasks
• Deliver excellent customer service in a fast-paced environment, resolving customer incidents or changes at first point of contact, or, escalating when necessary
• Proactively develop product knowledge and customer support skills, sharing insights and best practice with colleagues/team
• Resolve complex customer account management issues, gathering sufficient information to enable colleagues to support through to resolution
• With time, and after building subject matter expertise of all processing and controls within Deposit Operations and related areas, propose process improvements
• Contribute to ad-hoc projects and collaborate cross-functionally, ensuring customer feedback is shared effectively across teams
• Maintain strong process controls to minimise risk for both the customer and the business
• Leverage AI tools to boost productivity and enhance decision-making in the role

Requirements

• Candidates with 1-2 years relevant experience may find this role particularly a good fit, but we welcome candidates from all backgrounds. We're looking for:
• Experience in providing strong customer service via telephone and email (desired but not essential)
• A passion for delivering a great service experience and ability to go the extra mile for our customers.

Benefits & Perks:

• 25 days holidays
• Personalised benefits – opt-in to what matters to you
• Subsidised Private Medical Insurance with Bupa
• Enhanced maternity and paternity leave
• Wellbeing and social events
• Support causes that matter to you through volunteering time off