Regarding processes & collaborations

• Ensure the application of Quality System Management processes for client complaints, in collaboration with the Quality team.
• Develop and maintain automation tools for Rayvolve installation in relation with the Dev, DevOps and AI teams.
• Collaborate with the Account Management teams to convert deals from a free trial phase to a paying phase, and answer clients’ needs.
• Work closely with the Product team to gather and provide insights on client experiences and Rayvolve installations.
• At least 3-4 years of experience in technical support - Levels 1 (frontline in support of the Business teams) and 2 (technical resolution).
• Experience in system administration and deployment of complex applications.
• Expertise in installing and maintaining secure Linux infrastructures, containerization, and orchestration (Docker, Kubernetes, Ansible).
• Expertise deploying virtual machines and appliances (OVA), configuring networks (VPN, firewall, SSH), and automating tasks via Shell or Python scripting.
• Familiarity with IT security best practices and management of cloud and on-premise infrastructures.
• Excellent communication skills in English, with the ability to collaborate effectively with multidisciplinary teams.
• Motivation to contribute to healthcare improvement through medical AI and radiology analysis solutions, and, ideally, experience in the medical and/or AI industries.
• Screening interview with the manager Gaétan (30 min, remote)
• In-depth interview with the manager and one team member (2 hours)
• Meet the team and founders (2h30 hours, at the office)