Act as the Customer Operator

• Serve as the primary point of contact for customer leadership and operational teams
• Run operational syncs, drive decision-making, and maintain momentum
• Translate ambiguous business needs into structured execution plans

Design & Drive Operational Workflows

• Build and implement customer-specific workflows aligned to operational goals
• Ensure readiness across systems, data, and processes prior to go-live
• Partner with technical teams to translate business requirements into production

Problem Solve at the System Level

• Lead root cause analyses and drive corrective actions for performance gaps
• Identify bottlenecks across funnel, workflows, and conversion points
• Continuously improve deployment quality, speed, and scalability

Cross-Functional Leadership

• Coordinate across AM, Production Ops, AI Engineering, and Platform teams
• Act as the bridge between customer, product, and engineering

Build for Scale

• Develop playbooks and frameworks to standardize enterprise deployments
• Identify repeatable patterns across customers to improve efficiency
• Contribute to building the Deployment Ops function from the ground up

Who You Are

• 7+ years at a top consulting firm (McKinsey, Bain, BCG, etc.) or in a Strategy & Operations role at a high-growth company
• Proven experience leading complex, cross-functional initiatives with executive-level stakeholders
• Strong problem solver who can structure ambiguity into clear plans and execution
• Highly ownership-driven. You don’t just advise, you drive outcomes
• Excellent communicator with the ability to influence both technical and non-technical stakeholders
• Analytical mindset with comfort using data to drive decisions

Nice to Have

• Experience in healthcare, RCM, or operationally complex industries
• Experience working with data, analytics, or technical products

Who We Are:

SuperDial is transforming AI in healthcare by building scalable, AI-powered solutions that optimize revenue cycle management. Join us and help shape the future of AI in healthcare!

The base salary for this role ranges from $130,000-150,000 depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.