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The Customer Experience Team is the connective tissue between internal Mytra functions and the end user. We make sure the product is correctly built and commissioned at our customer sites and the end users not only know how to use the system, but are using it in the best possible way to reap the most benefit for their organization.

Example Projects

• Assemble and test robotic systems.
• Contribute to electrical connector and wiring assemblies. Electrical troubleshooting.
• Support development and iteration of standard operating procedures for our systems.
• Support R&D with custom test configurations, feasibility of advanced projects.
• Maximize testing efficiency to meet short validation timelines.
• Track record of using mechanical rigging and electrical assembly hand tools to perform basic shop operations
• Design and implement data collection & post processing.

The Ideal Candidate

• Experience working on electro-mechanical hardware, ideally in prototype/fast iterative stages
• Experience with fabrication tools and equipment
• Experience with a variety of electrical connectors and wiring approaches
• Experience with industrial controls and networking systems
• Experience with industrial UL electrical standards
• Experience with hands-on electrical panel-building and/or industrial robotics assembly is preferred
• Ability to operate a forklift is preferred
• Experience using shop milling equipment such as lathes, CNCs, drill presses, brakes, is preferred
• Ability to implement quick/ quality solutions to unexpected problems in the field through rapid prototyping/ fixes of brackets, mounts, and electrical components
• Ability to read electrical and mechanical drawings, interpret metric/imperial tolerances and measure parts for conformity
• Ability to translate learnings from early prototyping into organized documentation that could be used for manufacturing instructions, build quality checklists, and successful system commissioning checklists
• Comfortable to work in an industrial environment, get your hands greasy, and work on heavy equipment like forklifts, pallet jacks etc.
• You are excited about working on a growing team, building together, and shape the future of the company
• Openness, inquisitiveness, and constant ambition are important values as you’ll have an opportunity to learn from our current team of Senior Deployment Engineers

Location SF Preferred. Travel will be required to both Mytra HQ and customer sites up to 75% of the time. Percentage of travel will vary throughout the year and correspond to key phases in deployment and maintenance support at HQ or at customer sites across the US. Pay Notice

• Compensation for this position will be negotiated based on the candidate's experience level and location. The posted salary band is applicable only to the San Francisco Bay Area and is subject to change.

Benefits Include

• Competitive compensation + equity grants at a high growth company backed by top tier VCs
• Medical, dental, vision, 401(k), commuter benefits, and pet insurance
• Lively modern combined office and lab space where we rapidly iterate through design, build and test phases
• Lunch and snacks provided in the office; we eat and share stories together at the “long” table
• Flexible hours and flexible PTO

A Final Note

You’re encouraged to apply even if you can’t take on every example project in its totality. We work closely and collaboratively at Mytra - No one takes on projects alone. We seek people who are eager to work together, learn new things, and bring unique perspectives.

The Pay Range For This Role Is 100,000 - 130,000 USD per year(Mytra)