Key Responsibilities

• Lead, organize, and execute the onboarding of new clients, ensuring smooth knowledge transfer and solution deployment.
• Engage with clients regularly through quarterly business reviews, roadmap presentations, and product training sessions.
• Drive presales activities including solution design, technical presentations, product demonstrations, and proposal support.
• Manage change requests and incident response according to SLA, leveraging deep product knowledge and client context to offer effective solutions.
• Analyze product usage data and key business metrics to proactively improve adoption, prevent churn, and uncover upselling opportunities.
• Identify and close gaps between client expectations and business performance of the solution (e.g., talkbot), and lead optimization initiatives with internal task forces
• Partner with the sales team in renewal, upselling, and account expansion efforts by aligning technical solutions with customer growth stages.
• Act as a trusted advisor to C- and D-suite stakeholders, guiding clients on both technical and business aspects.
• Manage and mentor the delivery/presales team to ensure consistent quality of service and scalability of operations.

Key Requirements

• Minimum 5 years of experience in presales, solution consulting, customer success, or account management within enterprise technology or related industries.
• Proven experience in technical presales (solution design, proposal development, product demos, RFP/RFI handling) and customer success (renewals, upselling, adoption, and retention).
• Prior experience in fintech, martech, or enterprise software/services is highly advantageous.
• Strong communication skills with proven track record working with C- and D-suite stakeholders.
• Fluency in Mandarin are strongly encouraged to apply, as this skill is a valuable resource for engaging with our Chinese-speaking partners/clients
• Onsite work based in Jakarta (EightyEight@kasablanka, Jakarta Selatan)

Capabilities & Personality

• Strong leadership skills with the ability to manage, mentor, and grow a team .
• Excellent communication, presentation, and negotiation skills
• Empathetic and confident in handling client concerns, complaints, or conflict resolution.
• Data-driven decision maker; able to quickly identify trends and resist unsupported assumptions.
• Strong prioritization and time management skills.
• Problem-solving mindset with a “take charge” personality and consistent follow-through.